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Troubleshooting
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5. Troubleshooting
Common problems encountered
Unable to connect to the printer
Under such circumstances, “RICOH Printer” (Windows) will display the page below. Follow the
instructions on screen to troubleshoot network connection problems, and then search for available
printers again.
Administrators password is lost
Restore the printer to its factory settings (refer to the user manual), and then enter the default pass-
word “888888”. After administrator authentication, edit the relevant parameters.
Settings have been congured successfully, but the printer is not responding
When turning on/off Wi-Fi or Soft AP, the printer must be restarted for the change to take effect.
“RICOH Printer” (Windows) can connect to the printer, but the program does
not work properly
Re-install the printer drivers, and then restart “RICOH Printer” (Windows).
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