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S
OLVING
PROBLEMS
6.19
6
Wrinkles or
creases
Ensure that the paper is loaded properly.
Check the paper type and quality. See “Paper Specifications”
on page C.3.
Open the rear cover and try printing to the rear output tray
(face-up).
Turn over the stack of paper in the paper tray. Also try
rotating the paper 180° in the tray.
Back of printouts
are dirty
The transfer roller may be dirty. “Cleaning the Inside” on
page 5.5.
Check for leaking toner. Clean the inside of the printer.
Black pages
The toner cartridge may not be installed properly. Remove
the cartridge and reinsert.
The toner cartridge may be defective and need replacing.
Install a new toner cartridge.
The printer may require repair. Contact a service
representative.
Loose toner
Clean the inside of the printer.
Check the paper type and quality. See “Paper Specifications”
on page C.3.
Install a new toner cartridge. See “Installing the Toner
Cartridge” on page 2.4.
If the problem persists, the printer may require repair.
Contact a service representative.
Character Voids
Character voids are white areas within the parts of characters
that should be solid black:
If you are using transparencies, try another type of
transparency. Because of the composition of the
transparency, some character voids are normal.
You may be printing on the wrong side of the paper. Remove
the paper and turn it around.
The paper may not meet paper specifications. See “Paper
Specifications” on page C.3.
Problem Solution
A
A
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