Software Version and Radio ID
You may be asked for one or both of
these pieces of information when dealing
with a technical support issue.
Both can be found under the ‘Info’
heading, located in the ‘Main Menu’.
Internet Setup
Advanced users can find and edit their
Wi-Fi settings in this section, these
include MAC address, DHCP status, PC
Settings, SSID, IP Settings etc.
Factory Reset
In the unlikely event that Pico IR should
‘crash’, ‘freeze’ or start behaving in a
strange way, it is possible to perform a
full software reset. This operation will
completely reset Pico’s memory, clearing
all WEP/WPA codes and user settings.
This will effectively return Pico IR to its
default factory settings.
Software Update
It is possible to remotely update Pico IR’s
software via your Wi-Fi internet connection,
to ensure that you have all the latest
features, or to fix known bugs in the
software. To check whether there are any
updates available, simply go to the
‘System Setup’ option on the ‘Main Menu’
and select ‘Software Update’. Pico IR will
search to see if a software update is
necessary, then report back. If an update
is available and necessary, Pico IR will
start the download process and install its
new software automatically.
Wi-Fi Internet Radio
If you are experiencing any problems with
your Pico IR’s please read the following
‘troubleshooting’ guide. Alternatively you can
visit the support section of the Revo website
(www.revo.co.uk) or call our technical
support staff on 01555 66 61 61.
If you have trouble connecting Pico IR to
your wireless network, these steps may help
to resolve the problem:
1. Confirm that a Wi-Fi connected PC can
access the Internet (i.e. can browse the
web) using the same network.
2. Check that a DHCP server is available, or
that you have configured a static IP address
on the radio.
3. Check that your network’s firewall is not
blocking any outgoing ports.
As a minimum, Pico IR needs access to
UDP and TCP ports 80, 554, 1755, 5000
and 7070.
4. Check your access point does not
restrict connections to particular MAC
addresses. You can view the radio’s MAC
address under the ‘Internet Setup’ section,
accessed via the ‘System Setup’ option on
Pico’s main menu.
5. If you have an encrypted network, check
that you have entered the correct key or
pass phrase into the radio. Remember that
text-format keys are case sensitive. If, when
attempting to connect to an encrypted
network, your radio displays: ‘Wireless
error’ followed by a 5-digit number, then
please ensure that you enter the correct
pass phrase for the network. If the problem
persists, then you may need to consult your
network configuration.
If Pico IR can connect to the network
successfully, but is unable to play particular
stations, it may be due to one of the
following causes:
1. The station is not broadcasting at this
time of the day (remember it may be
located in a different time zone).
2. The station has reached the maximum
allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on the radio is out of date.
5. The Internet connection between the
server (often located in a different country)
and you is slow.
Troubleshooting
