TROUBLESHOOTING
PROBLEM CAUSE SOLUTIONS
FM: HISS
DAB: Burbling/Intermittent
Cut-Out
Low signal strength. Check/move antenna.
Move radio to another location.
Rescan local (high-strength)
stations only.
For DAB, check local coverage at
www.ukdigitalradio.com/coverage
DAB: ‘No stations available’ Low signal strength. As above, then rescan stations.
Cannot connect to network Network down. Check that network is working
between computer and the router.
Router restricts access to listed
MAC addresses.
Obtain the K2 MAC address from
MENU > SYSTEM SETTINGS > NET-
WORK > VIEW SETTINGS and add to
router list
NOTE: K2 has separate MAC addresses for wired and
wireless networks; only the current network adaptor
method address is displayed, but the other address can
be obtained by changing the first pair of digits between
‘00’ (wireless) and ‘02’ (wired)
Insufficient Wi-Fi signal strength. Check distance to router.
See if a computer can connect to
the network in this location.
Unknown encryption method.
Change encryption method on router.
K2 supports WEP, WPA and WPA2.
Unusual network configuration. Setup network manually through
MENU > SYSTEM SETTINGS >
NETWORK > MANUAL SETTINGS
Firewall preventing access. Check the following ports are open
on the router:
UDP and TCP ports 80 and 123
DNS port 53
Windows shares: ports 135 - 139
and 445
Windows media player: varies -
Non-Microsoft firewalls may require
configuration for UPnP.
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