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Troubleshooting
Problem Possible Cause Solution
Revitive is on (lights
illuminated on the
LED display) but
I cannot feel the
electrical stimulation
through the foot-
pads.
Not placing both bare feet on the
foot-pads at the same time.
Ensure that your feet are bare and
each foot is placed on each of the
foot-pads at the same time. Keep
increasing the intensity up to a
maximum of 99 until you feel the
stimulation.
Your feet may be dry. Moisturise the soles of your feet
to improve conductivity and
stimulation and try the procedure
again. You may also have to
increase the intensity level.
You may be dehydrated. Drink plenty of water before
and aer using the device. The
device uses your body to create
the electrical circuit. Water is an
excellent conductor of electricity
and if your body is less hydrated
(below 60%) then the stimulation
may be less, therefore it is
important to always remain well
hydrated.
The intensity level may be on
too low a setting.
This is a very safe device. Keep
increasing the intensity
level towards 99 until you feel
the stimulation. You may find
that you have to increase the
intensity level as you get used
to the therapy. The aim is not to get
to 99 but to find a setting that is
comfortable for you.
Electrode cord is connected to
device.
Disconnect the Electrode cord - the
foot-pads will not work while the
Electrode cord is plugged in.
If, having tried the solutions
above, you still cannot feel the
stimulation:
Test the device by placing one hand
across both footpads at the same
time (The heel end of the footpads
is easiest). With your other hand,
and starting from zero, increase
the intensity level until you can
feel the stimulation. If you can feel
the stimulation through your hand
then the device is working. If on 99
you still cannot feel the stimulation
then please contact your authorised
dealer.
Problem Possible Cause Solution
No power or lights
to Revitive when it is
switched on.
AC Adaptor not switched on at the
electrical socket or AC Adaptor not
plugged into device properly.
Check electrical socket power
is switched on and the AC Adaptor
is plugged into the device correctly.
If still not working – contact your
authorised dealer.
Flat battery Plug device in an electrical socket
and charge battery or run using
mains power option.
Revitive is not
vibrating. Revitive IS NOT DESIGNED TO VIBRATE.
The IsoRocker® is not
"rocking". It is the muscles in your legs that
cause the "rocking", the IsoRocker®
is not mechanical.
The IsoRocker® will only rock
when increased to an intensity
which causes suicient calf muscle
contraction. It may be that you
cannot comfortably increase the
intensity high enough until you
get used to the sensation. It is
important that intensity is adjusted
to a level that is comfortable.
The device is too far in front
of you.
Sit with your knees at a 90 degree
angle.
The IsoRocker® system is not
enabled.
Ensure IsoRocker® Disabler is “flat”,
in centre position (see page 16).
My legs are aching
aer treatment. You may have the
intensity on
too high a setting and your muscles
are being overworked.
Leave adequate time aer each
treatment to allow the muscles
to recover (just like aer vigorous
exercise!). On your next session
start on a lower setting (where
you can feel the mild electrical
stimulation and it is comfortable)
and reduce the duration until your
muscles have acclimatized to the
stimulation.
When using the
IsoRocker® on a
hard floor it makes a
tapping noise.
Incorrect positioning of the device
or too high an intensity level.
Adjust the positioning of the
device or lower the intensity level
to reduce the device tapping.
Alternatively use a floor mat under
the device to cushion the sound.
EN
EN
4397_IFU05_17892258.indd 36-37
4397_IFU05_17892258.indd 36-37
15/02/2021 09:07
15/02/2021 09:07
19


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