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14. Troubleshooting
The camera is built using state-of-the-art technology and is safe to operate. However, problems
and malfunctions may still occur. Follow the instructions below to troubleshoot possible faults:
Always follow the safety information.
The camera does not work after it is switched on:
The car charging cable is not connected to the cigarette lighter properly or the low-voltage
plug is not connected to the USB charging port (12).
The cigarette lighter is not supplied with electricity.
The charging cable fuse was triggered. Unscrew the positive contact on the top of the ciga-
rette lighter plug and replace the fuse with a new fuse of the same type (see “Technical data”).
The battery is at (only when used without the vehicle charging cable).
The camera does not work:
Press the RESET button (13) with a sharp object (e.g. a bent paper clip).
There is no sound during video playback:
Audio recording was disabled in the video menu.
Files cannot be saved to the memory card:
There is no memory card inserted, or the memory card is not inserted correctly. Remove the
memory card and insert it again.
The memory card is not formatted. Format the card from the system menu.
The memory card is damaged. Try using a different memory card.
The memory card is not compatible (see “Technical data”).
No GPS reception (GPS icon does not appear green on the display):
GPS was disabled in the video menu.
Poor GPS reception due to heated or coated windscreen.
Poor GPS reception due to obstacles (e.g. tunnels or tall buildings that obstruct the sky).
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