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8 Troubleshooting and customer service
The unit has been manufactured using state-of-the-art production methods and has been tested several
times to ensure that it works properly. If malfunctions should occur, please check the unit as detailed in the
list below. Please inform your dealer if the unit is still not working correctly after all the function checks have
been performed.
Error description Cause Remedial measures
The unit cannot be switched on
No power supply Check the power supply
The batteries in the remote control
are empty.Replace the batteries
The unit does not start or switches
itself off.
Power supply interrupted. Check power supply.
Operational temperature range
too low/exceeded.
Observe operational temperature
range 18 to 35 °C.
The unit does not work or works at
reduced cooling capacity.
Exhaust duct is blocked or longer
than 1 metres.
Ensure that there is a clear path
for the exhaust air. Shorten the
exhaust duct.
Filter contamination, inlet and/or
outlet blower openings blocked by
foreign objects.
Clean filter.
Minimum clearances too small. Observe minimum clearances.
Windows and doors open/heat
load was increased.
Close doors and windows/reduce
heat load.
"Cooling" operating mode is not
selected. Select the correct operating mode.
The unit does not respond to the
infra-red remote control.
Batteries in the remote control are
empty or the distance to the
receiver is too great.
Insert new batteries/reduce dis-
tance.
After battery exchange, incorrect
polarity of batteries.
Insert the batteries with the cor-
rect polarity. Observe marking.
The touch display does not
respond to inputs. Key lock activated. Deactivate key lock. (See chapter
“Operation”)
Condensate discharge on unit.
Unit is not level. Adjust the unit so it is level
The stopper for the condensate
drain or the emergency discharge
is not correctly inserted or is dam-
aged
Insert stopper correctly or replace
if necessary.
REMKO series KWT
20
20


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