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Build 30 v30.5.0
APRIL 2, 2010 © 2007-2010 RED.COM INC.
143
APPENDIX G: POSSIBLE ERRORS, ISSUES AND SOLUTIONS
For errors or issues beyond those listed below, please contact support through our web site at
www.red.com/support.
Camera shuts down upon movement - Battery is not seated properly to the battery plate. Disen-
gage and reengage the RED-BRICK to the BATTERY PLATE.
Error Message: “Black Shading Failed” - Check recording media/connections and reattempt Black
Shading. Refer to BLACK SHADING ERRORS in BLACK SHADING under MAINTENANCE in SETUP
under SYSTEM MENU CONTROLS.
Error Message: “Unable to Calibrate” Ensure a formatted CF card is installed in the camera when
performing a Black Shading. If a formatted CF card is not installed, this error will be displayed.
The image looks soft - Re-adjust back focus and make certain the lens is properly collimated. Refer
to BACK FOCUS ADJUSTMENT under BASIC OPERATION.
Error Message: “Record Error: NO_DIGMAG” - No media is being detected. Reattempt to mount,
check connection and CF pins in Module, power cycle, or try another media.
Error Message: “Valid Settings” - Establish the maximum PROJECT settings for the media you are
using and change the settings accordingly. Refer to PROJECT SETUP under BASIC OPERATION.
Error Message: “Record Error: RE: INCOMPATIBLE_DIGMAG” - Make sure that you establish the
original time base for the media’s project or reformat media. Refer to MEDIA ERRORS under APPEN-
DIX B: MANAGING DIGITAL MEDIA.
Error Message: “The Magazine Formatting Failed - No digmag found. Nothing to format” - The
magazine was not recognized during formatting, check your media and connections. Refer to AP-
PENDIX B: MANAGING DIGITAL MEDIA.
Error Message: “The Magazine Formatting Failed - The magazine isn’t fast enough to support
the current project. Please change the project settings before formatting this media.” - Check to
make sure you have the valid PROJECT settings for that particular piece of media. Refer to PROJECT
SETUP under BASIC OPERATION.
Error Message: “WARNING! Media removed prior Unmount Data Integrity Risk” - Media needs to
be removed properly. Use the dual key command UNDO+EXIT, or the menu option SYSTEM > MEDIA
> UNMOUNT. Refer to APPENDIX B: MANAGING DIGITAL MEDIA.
Error Message: “The CF Card has not been Speed Verified for use on this camera. Only 2k reso-
lution recordings are possible. There is an unquantifiable risk of drop frames” - This may occur if
you are using Non-RED CF cards and/or you have a damaged CF card.
Error Message: “Record Error: NO_MEDIA_PATH” - When you have a card in the camera that is
reading unformatted and you should continue by formatting the media. Refer to APPENDIX B: MAN-
AGING DIGITAL MEDIA.
145


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