Manual Raleigh 2021 General Bikes-Ebikes (page 63 of 70) (English)

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Originalbetriebsanleitung Allgemein EN-63

37. Warranty conditions

The statutory warranty valid at the time of delivery applies

to all bicycle models. This begins with the handover of

the bicycle by the dealer, who is the contact person for

warranty claims.

Please retain purchase receipts such as the invoice and/or

till receipt for the duration of the warranty period as proof

of your purchase and handover date.

37.1 Warranty conditions

37.1.1 Requirements for a warranty claim

The following criteria must be met in order to be entitled to

submit a claim against the statutory warranty:

▪Manufacturing, material or information defect.

▪The cause of the change in the bicycle or component is

not wear or ageing arising naturally or as a result of its

functions  37.1.3 Wear parts Page EN-63.

▪The damage was not caused by use of the bike for other

than the intended purpose  7.1 Bicycle (motorless)/

Pedelec Page EN-13.

37.1.2 Caveatemptor

You are not entitled to submit a warranty claim in the event

of any of the following:

▪The damage is caused by improper use or force majeure.

The damage is due to accidental damage or other

external inuences – provided that the cause is not an

information or product defect.

▪The bicycle was used in competitions.

▪ The damage is due to improper or inadequate care (e.g.,

caused by cleaning the electronic components with high-

powered water jets, transporting the Pedelec on the rear

luggage rack of a car with no rain protection)

▪The damage was caused by improperly performed

repairs, conversions or replacement of components.

Used components were used in repairs. Special

equipment, accessories or non-standard equipment were

used, particularly if these lead to technical changes.

▪The components subject to the claim are aged or

worn to the normal extent, provided that this is not a

manufacturing or material defect  37.1.3 Wear parts

Page EN-63.

▪Fluctuations in consumption and battery power, and

a reduction in capacity due to the cycle's age, are

commonplace and technically unavoidable – and as such

do not represent material defects.

37.1.3 Wear parts

The following are considered wear parts under the

statutory warranty:

▪Tyres

▪Rims

▪Brake pads

▪Chains and belts

▪Chain wheels, sprockets, bottom bracket and rear

derailleur rollers

▪Bearings

▪Handlebar tapes and grip covers

▪Hydraulic oils and lubricants

▪Gear-shift and brake cables

▪ Paint nishes

▪ Battery conguration

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Raleigh 2021 General Bikes-Ebikes Manual

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