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If you experience any minor problems with your stove, or if
you are wondering about anything, you may perhaps nd the
answer below. But of course, if your question is not listed you
are more than welcome to get in touch with us.
WHY IS MY STOVE NOT BURNING THE WAY IT
SHOULD?
In most cases, we nd that stoves do not burn the way they
should because of the way they have been let. Please read
the section entitled “General information on lighting your
stove” carefully before getting started. There are three things
in particular that cause stoves not to burn correctly:
The damp is open too far (it should only be fully open during
the initial phase, i.e. for 5-10 minutes).
The door is opened too quickly after lighting the stove. Be
patient and allow the re to die down so that just glowing
embers are left before you add more wood.
You are not using enough wood, or the wood you are using is
too thick or too wet. It will be difcult to get your chimney to
draw if the wood is not burning as it should.
WHY IS MY STOVE MAKING “CLICKING NOISES”?
Little clicking noises are normal when the stove is in use. This
is due to hot materials expanding.
WHY DOES THE GLASS TURN BLACK?
This may be because your wood is too wet or the damper on
the stove is adjusted too far down. Check how damp your wood
is, and make sure you give your stove enough air when lighting
it before closing the door so that the stove warms up properly.
WHY IS SMOKE COMING OUT OF THE DOOR?
This may be because your chimney is not drawing properly.
Check whether the ue or chimney is blocked. If your stove
is situated near to the kitchen, check whether the extractor
hood is switched on – if it is, switch it off and open a window
near to the stove for a short time. This smoke may also appear
if you open the door too quickly when adding new wood. Try
opening the door more slowly.
WHY IS MY STOVE GIVING OFF AN ODOUR?
The stove may begin to give off smoke and odour if there is
insufcient oxygen for combustion. Allow more air into your
stove using the damper.
WHY IS MY STOVE GETTING TOO HOT?
You should not adjust your damper downwards if you nd
your stove is giving off too much heat in your room. The tem
-
perature can only be controlled by adjusting the amount of
wood you use. Use less wood and vent the room.
WHY IS MY STOVE COVERED IN SOOT ON THE
OUTSIDE, ABOVE THE DOOR?
Set on the outside of the stove is usually due to opening the
door while there are still tall ames in the combustion cham
-
ber. Always wait until the re has burned down before ope-
ning the door. This may also be caused by opening the door
too quickly. Always open the door slowly and carefully. How
-
ever, please be aware that it is not possible to prevent a small
amount of ash and soot emerging when you use the stove.
WHY IS MY STOVE BURNING TOO FIERCELY?
If your stove is burning too ercely, this may due to a leak in
the door seal. This has to be replaced as stated in the instal
-
lation guide. It may also be due to your chimney drawing too
much. In this case, a regulating damper should be tted. You
can ask a chimney sweep, tter or dealer to come to your
home and check whether your chimney is drawing correctly.
WHY IS MY STOVE NOT BURNING SUFFICIENTLY?
If your stove is not burning sufciently, this may be due to
several things: insufcient wood, insufcient supply of air to
the ventilation in the room, failing to clean the ue, a leaking
chimney or a
leak between the chimney and the ue.
WHAT CAN I DO IF MY CHIMNEY IS NOT DRA-
WING PROPERLY?
If your chimney is failing to draw properly, this may be due to
many different things:
· Too low a temperature difference – if your chimney is insula-
ted poorly, for example.
· A high outdoor temperature (in summer, for example)
· No breeze
· The chimney is positioned too low and in a sheltered lo
-
cation
· The wrong air in the chimney
· The chimney and ue are blocked
· The house is too “sealed” (no fresh air supply)
· Negative smoke extraction (when the chimney is drawing
poorly)
A cold chimney or difcult weather conditions can be com
-
pensated for by supplying more air to the stove than usual.
If your chimney is continuing to malfunction, we recommend
that you contact your dealer or chimney sweep.
I AM ENCOUNTERING OTHER DIFFICULTIES WITH
MY STOVE
Many queries or issues relating to the use of stoves are down
to local conditions (such as draughts, for example) If you are
experiencing a problem for which no answer is given here,
please contact your RAIS/attika dealer.
FREQUENTLY ASKED QUESTIONS - FAQ
GB
12 - GB
40


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