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49
NEDERLANDSENGLISHDEUTSCH
7. TROUBLESHOOTING
Problem Answer
My e-bike does not
switch on
Check if the baery is inserted correctly, by removing it
and placing it back in. Check if the baery is fully charged.
Check if any visible cables are not connected. If the
problem persists, please contact your dealer.
The lights are not
switching on
If any of the lights don’t switch on, please switch o
your e-bike and switch it on again (if needed, take out
the baery shortly). Check if any light cable could be
disconnected or cut. If the problem persists, please
check with your dealer. In the meanme, please install a
temporary light. Remember, safety rst!
My baery suddenly
shuts down while
cycling
If your baery level is below 5%, the bike will
automacally set itself to assistance level 2. At around
1%, the assistance will switch o, but the lights will sll
work. Remember: even without a baery (charge), you can
always cycle, shi gears and brake!
The baery cannot
be inserted or taken
out of the e-bike
Check if the baery slot and the baery are free from
dirt and if not, clean them. Try rotang the key in the lock
while gently pushing the baery in the correct posion,
unl you hear a clicking sound. To remove the baery,
please rotate the key in the lock while gently pushing the
baery slightly inward before taking it out by the leather
strap. Always make sure that you grease the lock and
movable parts with acid-free Vaseline from me to me.
The charger doesn't
work
Please check that the plug is inserted correctly. Please
check if the power source is working. Please detach the
cable and aach again. If the problem subsist, please
contact your dealer.
Problem Answer
The LED indicator
on the baery does
not light up during
charging
Check whether the charger is connected to a (working)
mains connecon. Check that all plugs are properly
connected and if necessary, connect them again. A
permanently lit red indicator (with a fully charged baery)
indicates an issue with the baery. Disconnect the charger
from the mains for a few minutes and try recharging. If this
does not solve the problems, please contact your dealer
for support.
The display shows no
informaon
If you switch on the e-bike and the display doesn’t show
informaon, please check if the speed sensor is clean
from dust or dirt. Also check that the baery is inserted
correctly. When the problem persists, please check with
your dealer.
My screen displays
an error code
Please refer to the error codes secon in this manual (8.2).
I noced an error
code on my display,
but is no long visible
The occurring error is not persistent. There is no need to
contact your dealer immediately and the error will likely
be found and solved during your next maintenance check.
While pedaling,
I hardly get any
assistance
The motor has a torque sensor and supplies assistance
accordingly to the applied force. If you do not supply a
sucient amount of force on your pedals, you won’t get
assistance. If you feel that you are applying force but sll
no assistance, contact your dealer.
49


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