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20 7094-803D 12/23
Withproperinstallation,operation,andmaintenanceyourwoodappliancewillprovideyearsoftrouble-freeservice.Ifyoudo
experienceaproblem,thistroubleshootingguidewillassistyouoraqualiedservicepersoninthediagnosisofaproblem
andthecorrectiveactiontobetaken.
Table 20.1
Start Fire Problems Possible Cause Solution
Cannotgetrestarted
Excessivesmokeorspillage
Burns too slowly
Not enough heat output
Notenoughkindling/paperorno
kindling/paper
Usedrykindling,morepaper.Arrangekindling&
wood for air movement.
Notenoughairforretoignite
Checkforrestrictedterminationcap
Checkforblockageofoutsideairkit;ifinstalled.
Checkforueblockage.
Pre-warmuebeforestartingre(refertoBuilding
a Fire on page 12).
Checkforadequateventheight(refertoChimney
Height / Rise and Run on page 14 in the
Installationmanual).
Openwindowbelowtheappliancetowards
the wind.
Woodconditionistoowet,toolarge Use dry, seasoned wood (refer to Seasoned
Wood on page 10).
Bed of coals not established before
adding wood
Startwithpaper&kindlingtoestablishbedofcoals
(refer to Building a Fire on page 12).
Flueblockagesuchasbirds’nestsor
leaves in termination cap
Have chimney inspected for creosote and cleaned
byacertiedchimneysweep.
Down draft or negative pressure
Competition with exhaust devices
Donotuseexhaustfansduringstart-up(referto
Negative Pressure on page 15).
Openwindowbelowtheappliancetowards
the wind.
Fire burns too fast
Extremely dry or soft wood
Mix in hardwood.
Mixinlessseasonedwoodafterreisestablished
(refer to Wood Fuel on page 12).
Overdrafting
Checkforcorrectventheight;toomuchvertical
height creates over drafting.
Checklocationofventtermination(referto
Chimney Termination Requirement on page 13
in the Installationmanual).
4 4 Troubleshooting Guide
20


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