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24 12/237021-802L
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
Feed system fails to start.
Out of fuel. Check hopper, ll with fuel.
#2 snap disc may be defective. Replace snap disc. Firebox door must be closed securely.
Vacuum switch not closing. No vacuum.
Check exhaust blower is plugged in and operating.
Check vacuum switch is plugged in. Check vacuum hose is in
good condition, clear and connected at both ends.
Check thermocouple is in good condition and plugged in
properly.
Make sure venting system is clean.
NOTE: High winds blowing into the venting system can
pressurize the rebox causing loss of vacuum.
Feed system jammed or blocked.
Empty hopper of fuel. Use a wet/dry vacuum cleaner to remove
remaining fuel, from hopper, including feed tube.
Check feed chute for obstructions.
Loosen 2 screws and jiggle feed assembly.
Feed spring not turning with feed motor. Check that set screw is tight on feed spring shaft at end of feed
motor.
Feed motor defective or not plugged in. Check connections on feed motor, replace if defective.
Appliance fails to shut off. Call light on.
Turn thermostat off.
If call light does not go out, disconnect thermostat wires
from appliance. If call light does go out, thermostat or wires
are defective.
Convection blower fails
to start
#1 snap disc defective.
Blower not plugged in.
Blower is defective.
Control box is defective.
Replace snap disc.
Check that blower is plugged into wire harness.
Replace blower.
Replace control box.
Exhaust blower fails to
start or does not shut off.
Blower not plugged in. Check that blower is plugged into wire harness.
Blower is clogged with ash. Clean exhaust system.
Blower is defective. Replace blower.
Control box is defective. Replace control box
Large, lazy ame, orange
color. Black ash on glass.
Dirty appliance.
Poor fuel quality, high ash content.
Fire pot clean-out plate not
completely closed.
Excessive amount of fuel.
Clean appliance, including re pot, heat exchangers and
venting system. Remove stainless steel bafe from rebox to
clean ash from on top of bafe. Clean behind rear brick panels.
Change fuel brand to premium.
Check that re pot clean-out plate is fully closed.
Reduce feed rate using feed rate adjustment control rod
located inside hopper.
Nuisance shutdowns.
Low ame. Increase feed by opening feed rate adjustment control rod
located inside hopper.
Sawdust buildup in hopper. Clean hopper, see page 20.
Feed motor is reversing. Check for good connections between feed motor and wire
harness.
Defective thermocouple. Replace thermocouple.
Defective control box. Replace control box.
Fire pot more than 1/2 full. See High Ash Fuel Content Management on page 22
Appliance calls for heat.
Call light illuminates.
Exhaust blower starts.
No feed or igniter.
Thermocouple is defective or not properly
plugged in.
Check connections on thermocouple or replace if defective.
A ashing yellow light on the control box indicates a problem
with the thermocouple.
Defective control box Replace control box.
Hopper lid not closed all
the way
Switch or magnet is out of adjustment
(auger will not function)
Close the lid. If that doesn’t work, adjust or replace the switch
or magnet
Table 24.1
24


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