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What to do if ...
Problem Possible cause Remedy
The appliance cannot be switch-
ed on or is not operating
More than 10 seconds have
passed since the appliance was
switched on
Switch the appliance on again.
The lock is switched on
Switch off the lock (See the sec-
tion “Locking/unlocking the con-
trol panel”)
The child safety device is switch-
ed on
Deactivate child safety device
(See the section “Child safety
device”)
Several sensor fields were
touched at the same time
Only touch one sensor field
Automatic switch off has been
triggered
Remove any objects (pan,
cloths, etc.) that are lying on the
control panel. Switch the appli-
ance on again
The cooking zones automatical-
ly reduce the cooking level to
The sensor fields are partly cov-
ered by a damp cloth or with liq-
uid
Remove the cloth or the liquid.
Reset the cooking level required.
The residual heat indicator is not
displaying anything
The cooking zone was only on
for a short time and is therefore
not hot
If the cooking zone is supposed
to be hot, call the Customer
Service Department.
acoustic signal sounds, appli-
ance switches off
One or more sensor fields have
been covered for longer than 10
seconds
Uncover sensor field
Acoustic signal sounds and ap-
pliance switches itself on and af-
ter 10 seconds off again
The On/Off sensor field has
been covered up, e.g. by a cloth
Do not place any objects on the
control panel
Display is switching between
two heat settings
Power management is reducing
the power of this cooking zone
See the section “Switching the
power function on and off”
lights up
Unsuitable cookware Use suitable cookware
No cookware on the cooking
zone
Place cookware on the cooking
zone
The diameter of the bottom of
the cookware is too small for the
cooking zone
Move onto a smaller cooking
zone
Use suitable cookware
is lit
Overheating protection for the
cooking zone has been trig-
gered
Switch off the cooking zone.
Switch the cooking zone on
again
Automatic switch off has been
triggered
Switch off the cooking zone.
Switch the cooking zone on
again
progress 25
25


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