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Prestigio MULTIPAD THUNDER 7.0i - PMT3377 Wi Manual

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User Manual MultiPad PMT3377_Wi
14. Troubleshooting
The touch screen responds slowly or improperly
If your device has a touch screen and the touch screen is not responding
properly, try the following:
- Remove any protective covers from the touch screen. Protective covers
may prevent the device from recognising your inputs and are not recommended for touch
screen devices.
- Ensure that your hands are clean and dry when tapping the touch screen.
- Restart your device to clear any temporary software bugs.
- Ensure that your device software is upgraded to the latest version.
- If the touch screen is scratched or damaged, take it to your local dealer.
Your battery seems to over heat
You might be using a charger that was not intended for use with your tablet. Make sure you
always use the authentic accessory shipped with your tablet.
You can’t receive and/or store JPEG pictures
A picture may not be accepted by your tablet if it is too large, if its name is too long, or if it doesn’t
have the correct file format.
When charging, the battery icon shows no bar and the outline is flashing
Only charge the battery in an environment where the temperature does not go below 0°C (32°F)
or above 45°C (113°F). In other cases please contact your tablet supplier.
Your tablet doesn’t work well in your car
A car contains many metallic parts that absorb electromagnetic waves which can affect the
tablet’s performance. A car kit is available to provide you with an external antenna and enables
you to make and receive phone calls without handling the handset.
Check with the local authorities whether or not you are allowed to use the tablet while driving.
Your tablet is not charging
If the battery is completely flat, it might take several minutes of precharge (up to 5 minutes in
some cases) before the charging icon is displayed on the screen.
The picture captured with the tablet camera is not clear
Make sure that the camera lens on both sides is clean.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or reset the device to regain
functionality. If your device is frozen and unresponsive, press and hold the Power button for 8-10
seconds. The device reboots automatically.
If this does not solve the problem, perform a factory data reset. On the list menu, tap Settings >
Back up & reset > Factory data reset > Reset device > Erase everything.
A connection is not established when you connect the device to a computer
- Ensure that the USB cable you are using is compatible with your device.
- Ensure that you have the proper drivers installed and updated on your computer.
- If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
- Ensure that you have Windows Media Player 10 or higher installed on your computer.
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