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Polycom VVX 411 Manual

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Polycom VVX Business Media Phones User Guide
Polycom, Inc. 188
Connecting a Headset
For setup information on how to connect a headset to your phone, see the Quick Start Guide for your phone
on the Business Media Phones Support page.
Your phone does the following when connected to analog and USB headsets:
● When an analog headset is connected and in use, the headset key glows green. Note that the
headset key does not glow on VVX 101 and 201 phones.
● When an USB headset is connected and in use, the headset key glows blue. For VVX 1500 phones,
the headset key glows green).
● When both an analog and USB headset are connected, the USB headset is used automatically for
all calls.
● When two USB headsets are connected, the headset you connected first is used automatically for all
calls.
After you connect a headset to your phone, you can set up your phone to use the headset automatically
when answering and placing calls. To enable this feature, see the section Use Your Headset for All Calls.
Use Your Headset for All Calls
You can set up your phone so that all incoming and outgoing calls automatically use your headset. To use
this feature, you must enable and activate Headset Memory Mode.
To enable and activate Headset Memory Mode:
1 Navigate to Settings > Basic > Preferences > Headset > Headset Memory.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset > Headset
Memory.
2 From the Headset Memory Mode screen, select Enabled.
3 Press the headset key twice.
The headset key flashes to indicate that Headset Memory Mode is now activated. All calls placed or
answered on your phone use your headset automatically.
Reactivate Headset Memory Mode
Switching to the speakerphone or the handset deactivates Headset Memory Mode.
Troubleshooting: Why is my USB headset not displaying on my phone?
If your phone does not detect the USB headset when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator and view the section USB Port for
more information.
Troubleshooting: Why do I hear an echo when I use my headset for calls?
If you or your contacts experience audio or echo issues during calls, such as feedback of your voice or
of their own voice, you need to enable echo cancellation on your phone. View the section
Troubleshoot Audio and Echo Issues for more information.
… 188 …


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