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Polycom VVX 411 Manual

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Polycom VVX Business Media Phones User Guide
Polycom, Inc. 64
Retrieve BroadSoft Calls
The status message and the Call Park icon continue to display on the phone until the parked call is either
retrieved, ignored, or the parked caller ends the call.
If a parked call is not answered after a period of time, which is set by your system administrator, the call is
returned to the parker—the person who parked the call. If the parker answers the returned call, the parked
call is removed from the parked extension. If the parker rejects the returned call, the parked call remains on
the parked extension until the call is returned to the parker and answered, or the parked caller ends the call.
To retrieve a parked call:
1 Press and hold the line key with the parked call.
The Park Info soft key is displayed.
2 Press the Park Info soft key.
The Parked Call screen is displayed, as shown next.
3 Press Retrieve.
Retrieve a Parked BroadSoft Call on Another Phone
You can also retrieve a parked call from any phone within your network.
To retrieve a parked call from any phone:
» Press New Call and dial *88 and the extension the call was parked on. For example, dial *884144.
When a parked call is retrieved by a contact monitoring your line, the Call Park icon and status message
is removed from the line.
Ignore Parked Calls
You can choose to ignore a parked call instead of retrieving the call. Ignoring the parked call removes the
parked call icon, but the call remains parked on your line until the call is retrieved, the retrieval time expires,
or the call is ended.
To ignore a parked call:
1 Press and hold the line key with the parked call.
The Park Info soft key is displayed.
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