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Polycom VVX 300 Series Manual

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Polycom VVX Business Media Phones User Guide
Polycom, Inc. 227
Troubleshoot Audio and Echo Issues
In some cases when you are using your headset, your contacts may experience audio or echo issues, such
as feedback of your voice or of their own voice, during the call. If your contacts hear an echo during a call
when using your headset, you need to enable echo cancellation on your phone.
To enable echo cancellation on your phone:
1 Navigate to Settings > Basic > Preferences > Headset > Echo Cancellation.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset > Echo
Cancellation.
2 Select Enabled.
Bluetooth Headset
If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to
common problems.
Common PDC Problems and Solutions
Issue Corrective Action
The computer and phone cannot establish a
connection.
Verify the Polycom Desktop Connector settings on your
phone. You may need to reboot your phone or press the
Reconnect soft key.
I can’t enter information in a phone field using my
computer keyboard.
Check to see if the phone field has a flashing cursor.
You can use PDC only to enter information in a phone
field if the field has a flashing cursor.
I can’t place a call. If you’re using PDC, you can’t place a call using the
New Call soft key. To place a call, enter the phone
number and select the Dial soft key or tap .
I want to change the phone that is connected to the
Polycom Desktop Connector.
Follow the instructions described in the section Disable
the Polycom Desktop Connector and disable the
Polycom Desktop Connector, which is already
connected to your computer and is in active state on
your phone.
Setup and enable the phone you want to connect to
Polycom Desktop Connector. Once your computer
receives an initial communication from the newly
configured phone, it asks you to confirm the connection
by displaying the message “You were controlling
<MACaddress1> with your computer. Do you want to
change to controlling <MACaddress2>?” Click OK.
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