Manual Polycom SoundPoint IP 670 (page 13 of 128) (English)

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UC Software 4.0.1 | July 2012 | 1725-12679-001 Rev. D1

Polycom® SoundPoint IP® 670

Phone User Guide

Polycom, Inc.

6001 America Center Drive

San Jose, CA 95164

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for

any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating

into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software

contained within its products. The software is protected by United States copyright laws and international treaty

provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible

for printing or clerical errors. Information in this document is subject to change without notice.

Trademark Information

POLYCOM

, the Polycom logo and the names and marks associated with Polycom’s products are trademarks and/or

service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other

countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or

transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express

written permission of Polycom.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications

held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of

incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal

injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties

are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This

warranty gives you specific legal rights which may vary depending on local law.

Portions of the software contained in this product are:

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated

documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to

use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to

whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the

Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,

INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE

LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR

OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER

DEALINGS IN THE SOFTWARE.

iii

About This Guide

Thank you for choosing the Polycom® SoundPoint IP 670, a full-duplex,

hands-free SIP desktop phone. This unit provides business telephony features

and functions such as multiple call appearances, call hold, transfer, and

conference over an IP network.

This guide includes overview information that you may find helpful when

you are first learning about your phone, or when you have experience but

need a quick refresher. Be sure to verify with your system administrator that

your network is prepared for configuring your SoundPoint IP 670 phone. As

well, be sure to read the Getting Started with Your Phone and Regulatory

Notices sections in this guide before you set up and use your SoundPoint IP

670 phone. You can also find this information at

http://www.polycom.com/support/voicedocumentation/.

Changes to This Guide

The following sections are new for this edition:

• Using the Polycom Web Configuration Utility on page 1-8.

• Locking and Unlocking Your Phone on page 3-26.

• Logging Into Phones on page 3-28.

• Broadcasting Messages Using Push-to-Talk and Group Paging on page

3-19.

• Accessing Features with Your Login Credentials on page 4-26.

• Updating Your Phone’s Configuration on page 4-26.

Major updates have occurred to the following sections since the previous

edition:

• Restarting Your Phone on page 4-27.

• Customizing Your Phone now starts on page 2-1.

Note

The SoundPoint IP 670 phone, running UC Software 4.0.1, is not supported for use

with Microsoft Lync Server 2010.

User Guide for the SoundPoint IP 670 Desktop Phone

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1

Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Information Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Cleaning the LCD Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Registering Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

Using the Polycom Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 1–8

2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Changing the Appearance of the Time and Date . . . . . . . . . . . . . . . . 2–1

Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Changing the Backlight Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Enabling Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Selecting the Correct Headset for Electronic Hookswitch . . . . . . . . . 2–6

Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Changing the Audible Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Changing the Graphic Display Background . . . . . . . . . . . . . . . . . . . 2–10

Changing the Soft Key Label Color . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

User Guide for the SoundPoint IP 670 Desktop Phone

Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23

System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

3 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 3–1

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Adding Parties to Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Splitting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25

About Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25

Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26

Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . 3–27

Logging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–28

Logging In and Out of a Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–28

Placing Calls from Phones that are in the Logged Out State . . . . . . 3–30

4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4–1

Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Updating Your Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Contents

vii

Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Pausing and Resuming Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Playing Back a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Browsing Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

Playing Back Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

Answering a Call While Playing Back Recorded Calls . . . . . . . . . . . 4–13

Broadcasting Messages Using Push-to-Talk and Group Paging . . . . . . 4–14

Push-to-Talk Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

Group Paging Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21

Accessing Features with Your Login Credentials . . . . . . . . . . . . . . . . . . . 4–26

Updating Your Phone’s Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27

5 Using the SoundPoint IP Color Expansion Module . . . . . . . . 5–1

Connecting the SoundPoint IP Color Expansion Module . . . . . . . . . . . . . 5–2

Features of the SoundPoint IP Color Expansion Module . . . . . . . . . . . . . 5–3

Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Adjusting the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Using the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

6 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 6–1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

Regulatory Notices . . . . . . . . . . . . . . . . . . . . Safety Notices–1

End-User License Agreement for Polycom® Software

User Guide for the SoundPoint IP 670 Desktop Phone

viii

1 - 1

Getting Started with Your Phone

This chapter provides basic installation instructions and information for

obtaining the best performance with the Polycom® SoundPoint IP 670 desktop

phone.

The SoundPoint IP 670 provides a powerful, yet flexible IP communications

solution, delivering excellent voice quality. The high-resolution color graphic

display supplies content for call information, multiple languages, directory

access, and system status. The SoundPoint IP 670 supports advanced

functionality, including multiple call and flexible line appearances, HTTPS

secure provisioning, simplified configuration, presence, custom ring tones,

local conferencing, applications, and Polycom

HD™ Voice technology.

The SoundPoint IP 670 provides a visually improved platform for applications

which can leverage its color display.

SoundPoint IP 670 features a future-proof dual-port Gigabit Ethernet switch

for seamless integration with a computer or desktop server. For organizations

with existing GigE deployment, the SoundPoint IP 670 delivers unobstructed,

high-speed access to data and productivity-boosting data and applications.

For organizations with plans to migrate to GigE, the SoundPoint IP 670

protects investment in desktop networking.

When equipped with up to three SoundPoint IP Color Expansion Modules, the

SoundPoint IP 670 turns into a productivity-enhancing attendant console for

attendants to increase call handling capability and to view presence

information without the need for a computer.

For the package list and instructions on how to assemble your phone, refer to

the SoundPoint IP 670 Quick Start Guide.

This chapter contains information on:

• Features of Your Phone

• Before You Use Your Phone

• Features of Your Phone

• Using the Polycom Web Configuration Utility

User Guide for the SoundPoint IP 670 Desktop Phone

1 - 2

To customize your phone, refer to Customizing Your Phone on page 1-1. To

read about the phone’s basic features, refer to Using the Basic Features of Your

Phone on page 3-1. To read about the phone’s advanced features, refer to

Using the Advanced Features of Your Phone on page 4-1. To add a SoundPoint

IP Expansion Module to your SoundPoint IP 670 phone, refer to Using the

SoundPoint IP Color Expansion Module on page 5-1.

If you require additional information or assistance with your new phone,

contact your system administrator.

Features of Your Phone

The features of your SoundPoint IP 670 phone are:

Item Description

1 Message Waiting Indicator Alert for voice and text (instant) messages.

Getting Started with Your Phone

1 - 3

2 Arrow Keys

Scroll through displayed information.

Select a field of displayed data.

Delete displayed data.

3 Feature Keys:

Allow you to quickly access important features

with a single press.

4 Microphone Mute Mutes audio transmission locally during calls

and conferences.

Headset

Allows you to place and receive calls through

an optionally connected headset.

Speakerphone

Allows for hands-free communication during

calls.

7 Hands-free Microphone Picks up audio during hands-free calls. Place

your phone on a hard, flat surface for best

results.

8 Volume Keys Adjusts the volume of the handset, headset,

speaker, and ringer.

Item Description

User Guide for the SoundPoint IP 670 Desktop Phone

1 - 4

9 Dial Pad Provides the 10 digits, the alphabetic

characters, and special characters available in

context-sensitive applications.

Hold

Holds an active call or resumes a held call.

11 Speaker For ringer and hands-free audio output.

12 Soft Keys These keys are automatically labeled to identify

their context-sensitive functions.

13 Color Graphic Display Shows the user interface of the phone. For

more infomration, refer to Information Status on

page 1-7.

Associated line icons are described in the

following table.

14 Line/Speed Dial Key Use these keys to activate up to six lines or

speed dials that can be assigned to your

phone.

15 Line Indicators Individual multi-color LEDs display the dynamic

call state and remote user status (busy lamp

field (BLF) and presence). The mapping is:

• Solid green—An active call is in progress.

• Fast flashing green—There is an incoming

(ringing) call.

• Flashing green—The call is held by the

other party.

• Flashing red—The call is on hold.

• Solid red—The line is busy remotely

(shared lines)

16 Hookswitch

Item Description

Getting Started with Your Phone

1 - 5

Icons associated with the line keys appear on the graphic display and

represent:

Icon Description

Registered line (solid)

Registered shared line

Unregistered line (outline)

Voice mail/Text messages

Speed dial

Ringing

Call in progress with HD Voice

Call in progress

Call Forward

Held/On Hold Line

Do Not Disturb

Conference

Presence/Busy Lamp Field (BLF)

Report abuse

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Others manual(s) of Polycom SoundPoint IP 670

Polycom SoundPoint IP 670 Quick start guide - German - 2 pages

Polycom SoundPoint IP 670 User Manual - Dutch - 17 pages

Polycom SoundPoint IP 670 Specifications - Dutch - 4 pages

Polycom SoundPoint IP 670 Quick start guide - French - 2 pages

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Polycom SoundPoint IP 670 Manual

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