628314
86
Zoom out
Zoom in
Previous page
1/92
Next page
Polycom, Inc. 86
Troubleshoot Issues
Use the following solutions as a guide to resolving issues, problems, or common difficulties when using
your Polycom CX5500 Unified Conference Station.
Test the Speaker, Microphones, and Camera
You can ensure that your CX5500 system is configured and operating correctly by testing the speaker,
microphones, and camera.
To test the speaker and microphones:
1 In Microsoft Lync client, click and click Tools.
2 Click Audio Device and choose Echo Cancelling Speakerphone as the Audio Device.
3 In the Speaker section, click Play to play a tone.
4 Adjust the slider to make the tone louder or softer.
5 Gently brush your finger over the microphone on the base of the tabletop unit and check that the
indicator in the Microphone section turns green in response.
If there is no response, make sure the microphone is not muted.
6 Adjust the slider to make the microphone more or less sensitive.
To test the camera:
1 In Microsoft Lync client, click and click Tools.
2 Click Video Device and view the video preview.
Download Logs
Before contacting Polycom for help with a system problem, you need to download the system’s log file.
The technical support representative needs the log file to determine any issues with the system.
To retrieve system logs:
» Connect a USB thumb drive to the USB port on the tabletop unit. The logs are copied from the
system within 30 seconds.
86


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Polycom CX5500 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Polycom CX5500 in the language / languages: English as an attachment in your email.

The manual is 4,57 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Polycom CX5500

Polycom CX5500 User Manual - German - 100 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info