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Polycom CX500 Manual

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Polycom
®
CX500/600/3000 IP Phone User Guide
Polycom, Inc. 7
To call from the Contacts screen on your phone:
1 From your phone’s Home screen, select the Contacts icon.
2 From the Contact Groups screen, select the group of your contact.
3 Use the up and down arrow keys on the phone to select the contact, and select Call.
To call by searching for a contact using the keypad:
1 Press the numbers on the phone keypad that correspond to the contact name or the phone
extension.
For example, to find ‘Tony Smith,’ begin pressing 8669*76484, where ‘*’ is the space between the first
and last name.
2 When you find the contact you want to call, select Call.
Polycom
®
CX500/600/3000 IP Phone User Guide
Polycom, Inc. 8
To call from Microsoft Lync on your computer:
1 In the Lync client, click Group, and click the group of the contact.
2 Click the Call button next to the contact you want to call.
Make sure your phone is connected to your computer when trying to make calls from Lync.
Use Call Controls
You can control call functions on your phone using the speakerphone, headset, mute, or volume keys. Note
that some of the buttons and features described in this section may not apply to your phone.
Use the buttons on the phone console to do the following:
● To enable or disable the speakerphone during calls, press .
If you adjust the speakerphone volume during a call, the volume setting is retained for all subsequent
calls that use the speakerphone.
● To adjust the volume of the handset, speakerphone, headset speaker, and ringer if not in a call, press
.
● To mute local audio during calls so that others cannot hear you, press .
You can also mute the audio from participants in a conference call on your phone.
Connect your phone to your computer to receive audio
You must have your phone connected to your computer to receive audio through
the handset, headset, or speakerphone.
Polycom
®
CX500/600/3000 IP Phone User Guide
Polycom, Inc. 9
To mute the audio of participants in a conference call:
» From the In Call screen, select Menu > Mute Audience.
Manage Incoming Calls
When you receive an incoming call, you can either answer the call or redirect the call to your voice mail.
To manage an incoming call:
» From the Incoming call screen, do one of the following:
To answer the call, select Answer or pick up the handset.
To send the caller directly to your voice mail, select To Voice Mail.
Polycom
®
CX500/600/3000 IP Phone User Guide
Polycom, Inc. 10
Manage Multiple Calls
When you’re in a call, you’ll see several call controls that you can use to manage multiple calls.
To place a call on hold:
» From the In Call screen, select Hold, as shown next.
To answer an incoming when you’re in an active call:
» From the Incoming call screen, select Answer, as shown next. Your active call is placed on hold and
your second call is answered.
To switch between calls:
1 Press the Home button on the phone, and select Active Call.
Microsoft Lync CU 7 update required for Music on Hold
Your phone requires the Microsoft Lync CU7 update to support the Music on Hold
feature. Contact your Lync administrator to enable this option. (The administrator
will need to apply the following command to the Lync server:
set-CsClientPolicy
-identity Global -EnableClientMusicOnHold $true
).
Once enabled, you will see that option enabled on the Lync client.
When you put a call on hold, the other end will hear the configured music. You can
change the music they hear using the Lync client.
For more information, see the forum Music on Hold (MoH) Lync Phone Edition on
Lync TechCenter Forums.
Polycom
®
CX500/600/3000 IP Phone User Guide
Polycom, Inc. 11
2 From the In Call screen, use the up and down arrow keys to select the call that you want to activate,
and select Resume.
To make a new call and place the active call on hold:
1 From the In Call screen, select Menu > New Call. Your active call is placed on hold.
2 Enter a phone number or select a contact, and select Call.
To end a call:
» From the In Call screen, select End.
Polycom
®
CX500/600/3000 IP Phone User Guide
Polycom, Inc. 12
Initiate a Conference Call
You can initiate a conference call during an active call by adding participants to the call.
To initiate a conference call:
1 From the In Call screen, select Menu > Add Others, as shown next.
2 Enter a phone number or select a contact, and select Add.
To add more participants, repeat this procedure.
Transfer a Call
You can transfer calls in the following ways:
● Transfer Directly To Transfers the call directly to a contact without speaking with the contact first.
● Consult then Transfer To Transfers the call after you speak with the contact first.
● Transfer to Mobile Phone Transfers the call to your mobile phone.
To transfer a call directly to a contact:
1 From the In Call screen, select Menu >Transfer Directly To.
2 Enter a number or select a contact, and select Call.
Polycom
®
CX500/600/3000 IP Phone User Guide
Polycom, Inc. 13
To consult with a contact before transferring a call:
1 From the In Call screen, select Menu > Consult then Transfer To.
2 Enter a number or select a contact and select Call.
3 After you speak with the person you’re transferring the call to, select Complete Transfer.
To transfer a call to a mobile phone:
» From the In Call screen, select Menu, and then select Transfer to Mobile Phone.
You can also transfer calls to a parking lot that places the call on hold on the Lync server. Calls transferred
to the parking lot are given a retrieval number that any contact can use to retrieve the call from the parking
lot. Transferring calls to the parking lot enables you to remove the call from your line so you can make
additional calls or resume a held call.
To transfer a call to a Parking Lot:
1 From the In Call screen, select Menu > Transfer to Parking Lot.
Polycom
®
CX500/CX600/CX3000 IP Phone User Guide
Polycom, Inc. 21
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Polycom
®
CX500/CX600/CX3000 IP Phone User Guide
Polycom, Inc. 22
Safety and Compliance
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 This device may not cause harmful interference, and
2 This device must accept any interferences received, including interference that may cause undesired operation.
Class B Digital Device or Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
1 Reorient or relocate the receiving antenna.
2 Increase the separation between the equipment and receiver.
3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4 Consult the dealer or an experienced radio/TV technician for help.
Modifications
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be
used on a coin service or party line.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.
When using Power over Ethernet (PoE), the equipment is to be connected only to PoE networks without
connections to the outside plant.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être
facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
CE and VCCI Mark
This Polycom CX500/600/3000 IP phones are marked with the CE mark. This mark indicates compliance with
EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from
Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Polycom
®
CX500/CX600/CX3000 IP Phone User Guide
Polycom, Inc. 23
Safety and Compliance (continued)
WARNING Electrical Safety
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network
(TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports
both use RJ-45 connectors.
The Polycom CX500 and Polycom CX600 products are rated 24Vdc, 0.5A. When used with the optional external
power supply, the power supply shall be a Listed power supply with a LPS output, rated 24V, min. 0.5A.
The Polycom CX3000 product is rated 48Vdc, 0.375A. When used with the optional external power supply, the
power supply shall be a Listed power supply with a LPS output, rated 48V, min. 0.375A.
New Zealand Telepermit
Polycom CX500 VoIP Telephone PTC 220/10/047
Polycom CX600 VoIP Telephone PTC 220/10/048
Polycom CX3000 VoIP Telephone PTC 220/10/049
PTC General Warning
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item
complies with minimum conditions for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work
correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply
that any product is compatible with all of Telecom’s network services.
Brazil
Complies with ANATEL:
Russian Compliance
Complies with GOST:
South Korea
Complies with KCC:
UAE
Complies with TRA
Saudi Arabia
Complies with CITC
South Africa
Complies with ICASA
… 21


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