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My computer is not detecting the MP3 Player with Windows Vista
There is a USB mass storage devices recognition issue with Win -
dows Vista acknowledged by Microsoft. A solution is available in
the Service Pack 1 which may be downloaded from Microsoft’s
website
I cannot display my .jpg les
Many digital cameras and image editing softwares add hid-
den data to the .jpg les. This data can prevent your MP3 from
loading the images. Tr y to eliminate them by saving the le with
another name.
The player freezes or not functioning properly
If the MP3 Player malfunctions, you can use the Reset function to
restart it. To reset the Player, take a metal pin (such as the end of a
paperclip), and push it into the RESET hole to
restart the Player.
If yo u have problems while operating your player, please check the points
below before sending it to the service center
Can not power on
The battery may be exhausted, please recharge the battery
Files can not be transferred to the player
Check if the driver is installed correctly in t he computer by
disconnecting and then reconnecting the pl
ayer to the computer
Check the connection between the player and PC, and conrm
the USB cable is properly connected
No sound from the headphones
Please ensure the volume is turned up, and the headphones are
properly connected
Check if the format of music le is supported by the player
Can not record
Check if there is enough memory and battery capacity
Display is in the wrong language
Please ensure you selected the correct language from the Settings”
menu
The buttons do not work
The player may be locked. Unlock it by pressing and holding the
[
] button.
Press the reset hole with a metal pin to re-initialize the system of
the player
Troubleshooting
Online support
www.southerntelecom.com/polaroid
Customer Support:
cs@southerntelecom.com
1-877-768-8483(Toll Free)
21


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