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TROUBLESHOOTING & F.A.Q.
The Instant Lab
Universal won’t eject my
photo
My photo turned out
partially/completely
black
My photo turned out
partially/completely
white
Make sure that your Instant Lab Universal is charged;
the Power Indicator LED will blink red if it doesn’t
have enough power to operate. Also be sure you press
and hold the eject button firmly for 1 second. If the
processor runs when you press the eject button but no
film is ejected, make sure you have not already used
up all the photos of your film pack (each Impossible
film pack contains 8 photos).
Make sure you’ve followed all instructions from Point
6. ‘Starting the Exposure’ above. Make sure that you
opened the shutter slide for the exposure within 5
seconds of hearing the ‘success’ sound/seeing the
flash. Make sure that the shutter was pulled all the
way out. Make sure the tower had all 5 stages fully
extended and locked, and that you removed the cradle
cover before the exposure. If you’re using the iPhone
6 or a larger tablet or Android operating device, the
removable adaptor should also be removed so that
your device covers the three rubber points fully. If the
tower is not fully extended this could result in black
border lines on the edges of your frame.
Make sure the shutter slide was not left open after
your device was removed. If your photo comes out
partially white, make sure that your device is sitting
snugly in the cradle. Do not remove the film pack
from the Instant Lab Universal after you have ejected
the protective darkslide until film pack is empty, as
this will expose the top photo of the film pack. If
you’re using the iPhone 6 or a larger tablet or Android
operating device, the removable adaptor should also
be removed so that your device covers the three
rubber points fully.
My photo turned out too
light or with low contrast
My photo turned out
too dark
My photo turned out
blurry or fuzzy
There are spots or
marks on my photo
Shield your photo from light during the development
process. Make sure that photos are developed at 13
– 28°C (55 – 82°F). If processed below 13°C (55°F)
photos are likely to turn light and colorless. Ensure the
film type selected in the App matches the pack in the
Instant Lab Universal. Alternatively choose a shorter
exposure time in the App.
Note If your question hasn’t been answered here, then
please feel free to contact the Impossible Customer Support
team.
Make sure that the film type selected in the App
matches the film you’re using inside the Instant Lab
Universal.
Make sure all 5 stages of the tower of your Instant Lab
Universal are fully extended and locked. If the tower
sags in any spot this could cause the image to be out
of focus. Make sure the lens is clean.
Do not squeeze a film pack as this may result in the
film being damaged and you will lose effective parts
of your photos. Always hold the pack by its edges. Do
not bend or shake your photo during development. Do
not touch or add pressure to the photo in the image
area before it has fully developed. Carefully hold and
handle the photo by the frame only. Make sure that
the metal rollers of your Instant Lab Universal are
clean (see ‘Cleaning the Instant Lab Universal’ above).
9


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