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Anhang D: Kundendienst
Wenn beim Betrieb Ihre Netzwerk Kamera ein Problem aufgetaucht ist, lesen
Sie zuerst nochmals die Anweisungen zur Installation bzw. zur
Problemanalyse in den entsprechenden Kapiteln dieses Handbuchs.
Falls Sie weitere Hilfe benötigen, rufen Sie unsere WWW-Homepage auf, oder
wenden Sie sich an einen unserer Kundendienstbeauftragten (siehe letzte
Seite dieses Handbuchs). Unsere Mitarbeiter stehen Ihnen Montag bis Freitag
zu den Geschäftszeiten gerne zur Verfügung:
Europa 9:00 – 17:30 Uhr MEZ
Weltweit
außer Europa
9:00 a.m. – 6:00 p.m. Taiwan Time
Um Verzögerungen zu vermeiden, sollten Sie vor dem Anruf folgende
Informationen bereithalten:
Produktname und Modellnummer
Seriennummer der Netzwerk Kamera (Befindet sich an der
Rückseite des Geräts)
Detaillierte Beschreibung des Problems
Herstellername und Modellbezeichnung Ihres Computers
Geschwindigkeit der CPU (z.B. Pentium 133)
Das eingesetzte Betriebssystem und die BIOS-Bezeichnung des
Computers (optional)
Bezeichnung der verwendeten Softwarepakete mit
Versionsnummern und Hersteller der Software
Weitere installierte USB-Geräte
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