234192

Plextor dvd recorder px 504a Manual

42
Zoom out
Zoom in
Previous page
1/56
Next page
Appendix B: Technical Support
36
PX-504A Installation and Users Manual
Before You E-mail/Log On/FAX/Call for Support
Please gather as much of the following information as possible before contacting us.
•
The serial number and TLA (top level assembly) number of your PX-504A drive.
Your serial number and TLA number appear both on the drive label and on a
sticker at the rear of internal drives.
•
The latest version of firmware you loaded onto the drive, if applicable.
•
The version of the Windows, Mac, or UNIX operating system you are using.
•
The brand name and model number of your computer (e.g., Dell 466/NP,
Hewlett-Packard Pavilion 752n, Apple Macintosh, etc.).
•
The type of VGA, Super VGA, or other graphics board you use.
•
Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).
Returns
In the unlikely event that you need to return a drive to Plextor, you need an RMA
(Returned Materials Authorization) number. You need this number before any
Plextor drive can be returned for repair or replacement. Here’s how you get an RMA
number and return your drive:
1. Contact Plextor Technical Support. You will receive assistance in
troubleshooting your system. If the drive is determined to be defective, you will
receive a Tech Support Ticket Number.
2. Locate the RMA request form at:
https://www.plextor.com/english/support/rma_request_form.htm
. Complete the
form, providing the Technical Support Ticket number and details of the drive
failure. After completing the form, click the Submit button.
IMPORTANT NOTE
: The RMA form will NOT be processed without the Tech Support
Ticket Number.
3. Plextor then returns the RMA form to you via e-mail, with the RMA number and
shipping information included.
4. When you receive the RMA number, pack the Plextor drive securely in a box,
and include the RMA form as a packing slip.
5. Write the RMA number prominently on the outside of the box, and ship the box
and the drive to Plextor.
Downloaded from www.Manualslib.com manuals search engine
… 42 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Plextor dvd recorder px 504a at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Plextor dvd recorder px 504a in the language / languages: English as an attachment in your email.

The manual is 1,2 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info