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6 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems continue, please contact your local customer
support hot-line. See your registration card for help line contact details.
For Windows® Users:
PC
Symptom Problem Solution
I receive an error message
when I am installing Digital
Camera Explorer.
Digital Camera Explorer does
not load.
Shut down all other applications and
attempt to reinstall the driver, or
download the updated driver from
www.spypen.com and install the
updated driver.
Check the USB controller in your BIOS
if they are activated. If these does not
work contact your national customer
support representative.
I receive a message no image
to download when I try to
upload to my computer.
Connection failure. Check all cables connections are
secured.
I cannot run the Digital
Camera Explorer.
Conict with another camera driver
capture device.
If you have any other camera installed
on your computer, remove the camera
and it’s driver completely from your
system to avoid conict with another
camera or capture device.
My SPYPEN IUNO
LCD displays “ .
This means there is insufcient
power to upload images to your
computer.
It is needed to recharge the battery
through USB cable.
My CD Installation wizard
does not work.
The auto installation le is switched
to off
or
The CD-ROM is disconnected.
Go to the computer desktop. Right click
on “My Computer”. Click “Properties”.
Select “Device Manager”. Double click
on “CD_ROM”, double click on “CD-R
(normally the manufacturer’s name.
click on “Settings”. Ensure Auto
insert notication” is ticked and the
“disconnect” is ticked. If you change
the settings the computer will ask you
to restart your PC. Click “Yes”.
Please also refer to the help files & User Guides that accompany the enclosed applications. For further
information and support, please visit our website: http://www.SPYPEN.com
12


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