290618
22
Zoom out
Zoom in
Previous page
1/24
Next page
22
11 Troubleshooting Problems
• Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please call your local customer
support hot-line. See your registration card for hotline contact details.
I receive an error message when I am
installing the Digital Video Manager.
Digital Video Manager does not load.
Shut down all other applications and attempt to
reinstall the driver
Symptom
Problem Solution
I cannot upload images to the PC. Connection failure. Check all cables connections are secured.
My SPYPEN AIAS/ VIVA-DV1 camera
can’t be recognized by the system.
Conict with another camera driver
capture device.
If you have another camera installed on your
computer, remove it and it’s driver completely from
your system to avoid conicting with SPYPEN AIAS/
VIVA-DV1 or capture device.
I press the shutter button and get no
response.
The SPYPEN AIAS/ VIVA-DV1 is
processing the image.
Wait for this process to complete and then take your
next image.
I get a blurred image when uploading my
images to my computer.
There may be a momentary delay between
pressing the shutter button and the actual
exposure.
Hold your SPYPEN AIAS/ VIVA-DV1 camera steady
until you hear a “beep” which indicates the exposure
is completed.
Check the USB controller in your BIOS if they are
activated. If these do not work, contact your national
Customer Support representative.
My SPYPEN AIAS/ VIVA-DV1 Camera
LCD displays show
and four beep
sound will be heard.
This means there is insufcient power. You need to replace the batteries.
My SPYPEN AIAS/ VIVA-DV1 Camera
hanged and all buttons do not work
Take out all the batteries and disconnect the camera
from the computer for 10 seconds. Re-insert the
batteries again.
Your camera may be affected by the
electrostatic discharge
I cannot upload les to the PC in Windows
98SE
On Windows 98SE, Mass Storage function
needs to install the Digital Video
Manager.
Please insert PLAWA CD and click Digital Video
Manager to install the driver.
My CD installation wizard does not work. The auto installation le is switched to off. Go to the computer desktop Right click on “My
Computer”. Click “Properties”. Select “Device
Manager”. Double click on “CD-Rom”, double click on
“CD-R” (Normally the manufacturer’s name). Click on
Setting . Ensure “Auto insert notication is ticked
and the disconnect is ticked. If you change the
settings the computer will ask you to restart your PC.
Click “ Yes “
There is no response in NetMeeting or
ArcSoft VideoImpression (live video) when
the camera is connected to the PC
REC mode is not selected in your SPYPEN
AIAS/ VIVA-DV1 Camera
Set the camera to REC mode before connecting to
your PC.
NetMeeting function or ArcSoft
VideoImpression (live video) needs to
install the Digital Video Manager
Please insert PLAWA CD and click Digital Video
Manager to install the driver.
I cannot upload the images from the
internal memory of the SPYPEN AIAS/
VIVA-DV1 camera to PC.
The SD Card/MMC Card is inserted inside
the SD Card/MMC Card slot.
The memory card with a higher priority than the
internal memory for image storage or image transfer
or delete.
I cannot switch on my SPYPEN AIAS/
VIVA-DV1 Camera after inserting a SD
Card/MMC Card .
The SD Card/MMC Card is not inserted
properly.
Make sure the SD Card/MMC Card is inserted all the
way in and close the slot door properly.
I press the shutter button and get no
response.
The SPYPEN AIAS/ VIVA-DV1 Camera is
processing the image.
Wait for this process to complete and then take your
next image.
The internal memory or SD Card/MMC
Card memory is full.
Delete some images in the internal memory of the
camera or SD Card/MMC Card
You can manually start it by going to the Windows
Desktop, double click “My Computer”, double click
your CD ROM icon and nally double click “INSTALL-
E.EXE” le.
The CD ROM is disconnected.
P
lease also refer to the help les & User Guides that accompany the enclosed applications.
For further
information and support, please visit our website: http://www.spypen.com & http://
www.plawa-digital.com/
viva
22


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Plawa spypen aias at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Plawa spypen aias in the language / languages: English as an attachment in your email.

The manual is 3,93 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Plawa spypen aias

Plawa spypen aias User Manual - German - 24 pages

Plawa spypen aias User Manual - French - 24 pages

Plawa spypen aias User Manual - Spanish - 24 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info