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13. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support hot-
line. See your registration card for helpline contact details.
For Windows® Users:
Please also refer to the help les & User Guides that accompany the enclosed applications.
For further information and support, please visit our website: http://www.spypen.com
I receive an error message when I am
installing “My Camera Driver
My Camera Driver” does not load.
If you need to change batteries, and retain the
images in your ACTOR memory, ensure you are
connected to a PC which is turned on via the USB
cable, which will then draw power from the PC
whilst you insert new batteries.
I cannot run the My Camera Driver.
My ACTOR LCD displays
.
Put My Camera CD in the CD-ROM drive.
Check the Connection.
or
Install 2 x AAA Batteries.
or
Switch the Flash Bar to ON and check to see if the
Green LED lights up. If the LED is continuously
you have enough power, if the LED does not light
up within 30 seconds, this means you need to
replace the batteries.
Keep hands and garments away from the Flash
Light.Hold the base of the ACTOR with the left hand
and operate the Shutter Button and Mode Button
with your thumb and forenger.
I cannot activate my ACTOR by pressing
the Mode Button.
My Flash Unit is not properly connected.
or
There are no batteries installed in the Flash
Unit.
or
The batteries in the Flash Unit have no or
insufcient power.
My Flash Unit will not operate.
My image is too dark even though I used the
Flash Unit.
I receive a message no image to download
when I try to upload to my computer.
Connection failure. Check all cables connections are secured.
Conict with another camera driver capture
device.
If you have any other camera installed on your
computer, remove the camera and it’s driver
completely from your system to avoid conict with
another camera or capture device.
Go to the computer desktop. Right click on “My
Computer”. Click “Properties”. Select “Device
Manager”. Double click on “CD_ROM”, double click
on “CD-R (normally the manufacturer’s name. click
on “Settings”. Ensure “Auto insert notication” is
ticked and the “disconnect” is ticked. If you change
the settings the computer will ask you to restart
your PC. Click “Yes”.
Upload all images to your PC and replace batteries.
My CD Installation wizard does not work.
I cannot access any PhotoFantasy’s
templates.
No CD in CD-ROM drive.
Shut down all other applications and attempt to
reinstall the driver, or download the updated driver
from www.spypen.com and install the updated
driver.
Check the USB controller in your BIOS if they are
activated. If these does not work contact your
national customer support representative.
The Flash Light is obstructed by something
or
The LED indicator is not lit up.
Insufcient battery power or batteries is
missing.
The auto installation le is switched to off
or
The CD-ROM is disconnected.
This means there is insufcient power to
upload images to your computer.
Symptom Problem Solution
16


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