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During a call, my voice sounds muffled or far
away to other callers.
You may be wearing your headset backwards. Headset
microphones are on the front of your earcups. For best
call audio, ensure that left and right earcups are on the
correct ear.
When I use my headset with a softphone, the
headset call control and mute buttons don't
work.
Check the following:
Make sure the softphone you are using is supported by
viewing our software compatibility guide.
If required to enable headset control (answer/end and
mute) functionality, ensure you have Plantronics Hub for
Windows/Mac installed. See Load software.
Mac only: if you are running Skype for Business or Lync
softphone, quit Plantronics Hub for optimum headset call
control.
The headset sound is not working as
expected when connected to computer.
During a call, nobody can hear me
During a call, I can't hear anybody
Music is not coming through my headset
When I play music and a call comes in, the
music is too loud or doesn't pause
To configure the headset sound on your computer, see
Configure for media.
I can't unmute my headset when I'm on a
softphone call.
Install Plantronics Hub for Windows/Mac.
The headset sensors are not working as
expected.
A call is not automatically answered when I
put on my headset
Mute/unmute is not working when I take
on/off my headset during a call
During a call, mute unexpectedly turns on
If your headset sensors are not working as expected, you
may need to reset the sensors. See Reset sensors.
During a call, I get interference and drops in
sound.
Your headset is configured for optimal performance
during conference calls. Stereo telephony is on by default.
To increase Bluetooth density, change the setting by
going to Plantronics Hub > Settings > Wireless > Extended
Range Mode.
The headset talk time is not accurate. Charge the headset fully to reset the accuracy of the talk
time prompts.
I hear an echo when not on a call. Check and see if OpenMic is on by pressing the red mute
button when you are not on a call. Our exclusive OpenMic
feature lets you control the level of ambient noise you
hear.
On my Mac, I can't change headset settings
with Plantronics Hub
Skype for Business and Lync users only:
1 Quit Skype for Business or Lync softphone.
Troubleshooting
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