Manual Plantronics Calisto 800 Series (page 36 of 39) (English)

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Troubleshooting - General

I have my headset and

mobile connected; how

do I connect them both to

Calisto 800?

Automatic Reconnect:

• IfaVoyagerPro+orVoyagerProUCisused,gotothe“Bluetooth”menuin

Calisto and select “Connect Both”. They should both automatically reconnect

even if Headset is still actively connected to the Mobile. These 2 headsets have

special ﬁrmware to allow automatic reconnect.

Note: If an iPhone is used, it should also allow the automatic reconnect.

Unlike Blackberry, iPhone supports Multipoint capability, allowing the

iPhone to retain a BT connection both to the Bluetooth headset and Calisto

at the same time.

Manual Reconnect:

•IfaheadsetotherthanVoyagerProUCisused,rstgotothemobilephone

menu and disconnect the Bluetooth headset from the mobile phone. User then

goes to “Bluetooth” menu in Calisto and selects “Connect Both”.

Note:

•Inafewrareinstances,“Connectboth”maysucceedonthe2ndattemptas

opposed to the 1st. This is due to a conﬂict between Bluetooth reconnection

attempts between Mobile and Calisto that happen to occur at same time.

•“Connectboth”or“ConnectMobile”or“ConnectHeadset”on-screen

options also allow a user to reconnect a live call back to Calisto.

Can I use the same headset

with Calisto 800 and my

Mobile Phone?

•Yes,butunlessyourheadsetisaVoyagerPro+orVoyagerProUC,oryour

Mobile phone is an iPhone, you will ﬁrst need to go in the Mobile BT menu to

disconnect the headset from the Mobile Phone before reconnecting it to

Calisto 800.

•MostMobilePhonestoday–outsideofiPhones-donotsupportMultipoint

which means that they can’t both be connected to a Bluetooth headset and

Calisto at the same time.

What Bluetooth headset

does Plantronics

recommend for

Calisto 800?

•VoyagerPro+istherecommendedheadsetitsupportswidebandaudio.

•VoyagerProUCv2isalsorecommendedbutusersneedtobeawarethat

plugging the Bluetooth Dongle into the USB port at the same time as Calisto,

will require user to select which device to route audio to.

If I am on a Mobile call via

Calisto, can I transfer the

audio back to my Mobile/

Headset if I need to leave?

•Yes,duringthecall,select“Options”andthen“TakeMobileCallOntheGo”on

the Calisto screen.

•IfaMobilephoneisconnected,theaudioisautomaticallytransferredback

into the Mobile Handset

•IfaMobilePhoneandaBluetoothheadsetareconnected,theaudiois

automatically transferred back into the Mobile Handset. The Calisto screen

prompts the user to either press the Headset button (for Voyager Pro+ or

Voyager Pro UC) or go in the Mobile menu to transfer audio back to the

Headset.

Note: “Transfer Audio to Mobile” is an alternative option to “Take Mobile call on

the Go”. The only difference is that it keeps the call information on screen

Can I use both a PA50

Wireless Mic and Bluetooth

Headset with Calisto? Or

can I use 2 different Mobile

Phones?

•Yes,butyouwillneedtodecidewhichofthe2toactivelyconnect.

•Goto“Mobile”menutoviewwhichofthe2devicesiscurrentlyconnected(it

should say “Disconnect” Vpro if Vpro is currently connected). Select “Setup” and

follows the instructions to select a different Headset or Mobile Phone.

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Plantronics Calisto 800 Series Manual

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