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6. Trouble shooting
ERROR
CAUSES
MEASURES
The appliance cannot be switched on.
Break in the power supply.
Check that the appliance is
connected to the mains. Check the
household fuse box. Is there a power
failure at your place of residence?
The sensors do not respond.
The sensors are locked.
Unlock the sensors.
The sensors are difficult to operate.
Liquid on the sensors.
You used your fingertip.
Dry the sensors.
Use the bottom of your top phalanx.
The glass ceramic is scratched.
You used unsuitable cookware with
sharp edges.
You used an unsuitable detergent,
e.g. an abrasive.
Use suitable cookware.
Use suitable detergents.
Some cookware make cracking or clicking noise.
Your cookware is produced with
layers made of different kinds of
metal.
This is normal for such a cookware
and does not indicate a malfunction.
The appliance makes humming noise when used on a high heat setting.
Caused by induction-cooking.
Normal operating condition, but the
noise should decrease or disappear
after decreasing the heat setting.
Noise caused by the fan inside the appliance.
The cooling-fan the appliance is
equipped with protects the
electronics from being overheated. It
may continue to run even after you
have switched the appliance off.
Normal operating condition. Do not
disconnect the appliance from the
mains while the fan is running.
Cookware does not become hot and the relevant symbol is displayed.
Cookware cannot be detected,
because it is unsuitable, too small or
improperly positioned on the
cooking zone.
Use suitable cookware which meets
the diameter of the cooking zone.
Place cookware on the centre of the
cooking zone.
The appliance or a cooking zone has been switched off automatically and
unexpectedly, an acoustic signal sounds and an error code is displayed
(typically alternating with one or two digits on the timer-display).
Technical malfunction.
Note the complete error-code,
43


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