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Problems with the Application screen
A black screen is displayed.
While operating an application, the application was ended
on the smartphone side.
— Press to display the Top menu screen.
The smartphone OS may be awaiting screen operation.
Stop the vehicle in a safe place and check the screen on
the smartphone.
The screen is displayed, but operation does not work at all.
An error has occurred.
Park your vehicle in a safe place, and then turn off the
ignition switch (ACC OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
When an Android device is connected, disconnect the
Bluetooth connection from this product and then recon-
nect it.
The smartphone was not charged.
Charging stopped because the temperature of the smart-
phone rose due to prolonged use of the smartphone during
charging.
Disconnect the smartphone from the cable, and wait until
the smartphone cools down.
More battery power was consumed than was gained from
charging.
This problem may be resolved by stopping any unneces-
sary services on the smartphone.
Sound from AppRadioMode of the Android device cannot
be heard from the speakers of this unit.
Depending on the Android device, the sound from
AppRadioMode may not be output from the speakers of this
unit.
Switch to “ Smartphone” in the “AppRadioMode
Sound” settings.(Refer to 35)
Error messages
When problems occur with this product, an error message
appears on the display. Refer to the table below to identify the
problem, then take the suggested corrective action. If the error
persists, record the error message and contact your dealer or
your nearest Pioneer service centre.
Common
AMP Error
This product fails to operate or the speaker connection is
incorrect; the protective circuit is activated.
Check the speaker connection. If the message fails to
disappear even after the engine is switched off/on, contact
your dealer or an authorised Pioneer Service Station for
assistance.
Pandora
Error-19
Communication failed.
Disconnect the cable from the iPod. Once the iPod’s main
menu is displayed, reconnect the iPod and reset it.
Skip limit reached.
Skip limit reached.
Do not exceed the skip limit.
Pandora limits the total number of skips per hour.
Check Device
You are not logged in to the Pandora application.
Please log in to the Pandora application.
Incompatible USB
The connected USB storage device is not supported by this
product.
Disconnect your device and replace it with a compatible
USB storage device.
Check USB
The USB connector or USB cable has short-circuited.
Check that the USB connector or USB cable is not caught
in something or damaged.
The connected USB storage device consumes more than
maximum allowable current.
Disconnect the USB storage device and do not use it. Turn
the ignition switch to OFF, then to ACC or ON and then
connect a compliant USB storage device.
Cannot play music due to licensing restrictions.
The Pandora application is accessed/relocated from outside
the licencing region.
Access Pandora from within the licencing region.
Spotify
Skip limit reached.
Skip limit reached.
Do not exceed the skip limit.
Spotify limits the total number of skips per hour.
Check USB
The USB connector or USB cable has short-circuited.
Check that the USB connector or USB cable is not caught
in something or damaged.
The connected USB storage device consumes more than
maximum allowable current.
Disconnect the USB storage device and do not use it. Turn
the ignition switch to OFF, then to ACC or ON and then
connect a compliant USB storage device.
Disc
Error-02-XX/FF-FF
The disc is dirty.
Clean the disc.
The disc is scratched.
Replace the disc.
The disc is loaded upside down.
Check that the disc is loaded correctly.
There is an electrical or mechanical error.
Press the RESET button.
Different Region Disc
The disc does not have the same region number as this
product.
Replace the DVD with one bearing the correct region
number.
Unplayable Disc
This type of disc cannot be played on this product.
Replace the disc with one that can be played on this
product.
Unplayable File
This type of file cannot be played on this product.
Select a file that can be played.
Skipped
The inserted disc contains DRM protected files.
The protected files are skipped.
Protect
All the files on the inserted disc are embedded with DRM.
Replace the disc.
< CRB4721-B >
Appendix
48


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