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Appendix A: Troubleshooting 375
2 Wait a few minutes: If Pinnacle Studio still won’t launch, wait a
few minutes to let it finish launching. On some computers it may
take a little while for the launch to complete.
3 Update Studio: When troubleshooting any problem, it is always
best to use the latest version of the software if possible.
4 Disconnect capture hardware: If possible, unplug any capture
hardware and try launching Pinnacle Studio again. If you can’t
launch with your webcam plugged in, try it unplugged, and vice-
versa. You may have to set the webcam up in the same way every
time you launch Studio.
5 Download and reinstall hardware drivers: During the Studio
software launch process we do check that you have a DirectX
compatible graphics and sound card. Download and reinstall the
latest version of the driver for the graphics card that is on your
system. If you need assistance with this step, please contact the
graphics card manufacturer.
6 End background tasks: There are a couple ways to accomplish
this. One is to use start-up management software to assist in
eliminating unnecessary programs that launch on Windows start-
up. Many shareware and freeware programs of this type have
been created. Use an Internet search engine such as Google or
Yahoo to search for ‘startup managers’. We don’t endorse any
particular one, but recommend you try a couple to see which one
works best for you.
Alternatively, you can also use the Microsoft System Configuration
Utility (msconfig), which is part of Windows, to disable start-up
programs.
Whichever route you take, we recommend disabling all programs
and then re-enabling them one at a time until the conflicting
program is located.
7 Reinstall: If all of the above fail, you may want to try uninstalling
Pinnacle Studio from the Control Panel “Programs and Features”
385


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