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402 Pinnacle Studio User Guide
General troubleshooting
Here are some further avenues to explore if you are having trouble
getting the application to install.
Try cleaning the disc: Inspect the install disc, checking its surface for
s
mudges and dirt. If cleaning is necessary, use a soft cloth, not paper
towels or any abrasive material. Wipe from the center of the disc to the
outer edge rather than a circular motion. Once the disc is clean, try
installing again.
Another optical drive: Many systems have two optical drives; for
in
stance, a DVD burner and a separate DVD reader. Put the disc that
won’t install into the other drive, if available, and retry.
Restart the computer: In some cases the installation can crash if
W
indows Update is running. If that happens, it is best to restart the
system as requested by Windows before trying again to install Studio.
Startup tasks/programs: If you are familiar with msconfig, you can use
this
tool to disable any programs launched at start-up that might be
interfering with the Studio installer.
When all else fails
If the disc is damaged with deep scratches or cracks so that it won’t
install, please contact support. Please have your Pinnacle Studio order
nu
mber or proof of purchase (receipt) from the store available.
Hangs or crashes while launching
Document ID: 284223
If Pinnacle Studio previously launched successfully and now does not,
review any changes that have been made to the computer recently for
412


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