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Pinnacle Studio 18 Manual

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Appendix A: Troublehooting 399
There should be two folders on the DVD, named ‘audio_ts’ and
‘video_ts’. The ‘audio_ts’ folder should be empty, while ‘video_ts’
should contain files with bup, ifo and vob extensions.
If the files are present, the issue definitely relates to playback as
such rather than the burning of the disc. Conversely, if the disc is
in fact blank, you are looking at a burn problem rather than a
playback problem. In that case, follow the instructions in
document 214533, Studio burn problems.
3 If the disc fails in your set-top DVD player, try playing it back on
the computer. The disc should play back successfully when DVD
player software like PowerDVD and WinDVD are used. DVD
playback in Windows Media Player may work depending on your
version of Windows. If you have problems playing the disc DVD
even on your computer’s DVD drive, read document 221479,
Playing DVDs on your computer.
4 Try playing the DVD on other set-top players. Some equipment
may not play a certain brand of DVD or a certain DVD media
format (-R, +R, -RW or +RW).
If you are uncertain whether the DVD player supports a given
media type, check the manufacturer’s website for information.
If the disc type is not supported by the player, you will need to
recreate the disc in another format. If the disc plays in one DVD
player but not another, it may be that the second player is on the
verge of device failure, or that it cannot reliably read writable
media. In this situation, experiment with DVD brands and types
until you find a combination that works dependably on your
equipment.
5 Confirm that the project you created is set for the playback format
used in your region (e.g. NTSC for North America, PAL for Europe).
If the project, and hence the disc, are in the wrong format, some
DVD players will not be able to play the disc.
… 409 …


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