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Pinnacle Pinnacle Studio 17 Ultimate Manual

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Appendix A: Troubleshooting
321
Disc playback problems
Document ID: 384235
If you have a problem with DVDs created by Studio not playing
back, or appearing to be blank, the steps below should help to
resolve it.
Other kinds of playback problems may be addressed elsewhere in
the knowledge base.
•
If the video on your disc plays back, but the sound does not, read
document 222577, Discs burned with Studio have no sound.
•
If only a portion of your disc project appears on the DVD, or if
recent changes are missing, try document 219785, DVD created
with Studio is missing part of the project.
If your DVD does not play back, or appears blank:
1. Check the disc for cleanliness. Ensure that there are no obvious
smudges or scratches on the disc surface. If the disc is dirty,
clean it with a soft cloth (don’t use a paper towel) by wiping the
DVD radially from the center to the outside edge, not in a
circular motion.
2. Insert the disc into a DVD drive on the computer and verify that
it contains file-system folders.
•
Double-click My Computer.
•
Right-click the DVD drive and choose Explore.
There should be two folders on the DVD, named ‘audio_ts’ and
‘video_ts’. The ‘audio_ts’ folder should be empty, while
‘video_ts’ should contain files with bup, ifo and vob extensions.
If the files are present, the issue definitely relates to playback as
such rather than the burning of the disc. Conversely, if the disc is
in fact blank, you are looking at a burn problem rather than a
playback problem. In that case, follow the instructions in
document 214533, Studio burn problems.
… 339 …


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