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Appendix A: Troubleshooting
317
In Windows XP, Windows Vista and Windows 7, the
Ctrl+Alt+Delete key combination leads to a window on which the
Task Manager button may be selected. You may not see much under
the Applications tab, but the Processes tab will show you what is
running. See knowledge base document 229157, How do I turn off
background programs that are interfering with system performance
and software installation?, for detailed instructions about how to
proceed.
Defragment your hard drive
See knowledge base document 232457, Windows hard disk
defragmenting information, for instructions and advice on this step.
Update video and audio drivers
Make sure that you have the latest sound and video card drivers
loaded from their manufacturer’s websites.
You can determine what sound and video card you have by checking
in Device Manager (right-click on the My Computer icon and select
Properties). In Windows XP and Windows Vista you can select the
Hardware tab then click the Device Manager button.
To determine what video card you have, click the plus sign next to
Display adapters in the Device Manager list. Now your video card
will be displayed. To determine the manufacturer and date of its
driver, double-click the card name. Now click the Driver tab to see
all the driver information including Driver Provider and Driver
Date.
The process for the sound card is very similar. In Device Manager
the sound card is displayed in the Sound, video and game controllers
section. Double-click the card name to determine the driver
information in the same fashion as for the video card.
Driver updates are often released through the websites of the
hardware manufacturers such ATI at atitech.com, NVidia at
nvidia.com, and Sound Blaster (SB) at creative.com.
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