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Appendix A: Troubleshooting
305
APPENDIX A:
Troubleshooting
Before you begin troubleshooting, take some time to check your
hardware and software installation.
Update your software: We recommend installing the latest
operating system updates for Windows. For information on updating
Windows see the following web page:
windowsupdate.microsoft.com/default.htm
Check your hardware: Ensure that all installed hardware is
functioning normally with the latest drivers, and is not flagged as
having a problem in Device Manager (see below). If any devices are
flagged you should resolve the issue before starting the installation.
Get the latest drivers: We also highly recommend installing the
latest drivers for your sound card and graphics card. Each time it is
launched, Pinnacle Studio verifies that both cards support DirectX.
See Update audio and video drivers on page 317 for help with this
process.
Opening Device Manager: The Windows Vista and Windows 7
Device Manager, which lets you configure your systems hardware,
has an important role in troubleshooting.
The first step in accessing Device Manager is to right-click on My
Computer, and then select Properties from the context menu. This
opens the System Properties window. The Device Manager button is
listed on the left panel.
Ensure that all installed hardware is functioning normally with the
latest drivers, and that nothing has been flagged in Device Manager
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