37
ComPilot is not correctly
programmed for your hearing
aids
I cannot hear the sound from the TV via ComPilot.
The devices are switched off
The cables are not plugged in
correctly
No audio input to basestation.
The light indicator (g) blinks
green
TVLink S is in pause mode
The distance between
ComPilot and the TVLink S
basestation is too long
Ask your hearing care
professional to regroup your
ComPilot and hearing aids
Make sure all devices are
switched on. See step 3 on
page 17
Repeat step 2 on page 12
Make sure TV is not muted
Select a 75% volume level
on the TV set
Make sure the audio cable
uses an “OUT” port
Indicated by blue blinking
status lights on both
devices. A short press of the
ComPilot Main (
) button
will un-pause and resume
Bring devices closer to each
other. 30 meters (100 ft)
is the maximum in free field
To avoid streaming interrup-
tions, make sure you wear
ComPilot correctly and keep
the Bluetooth device within
the operating range
Most probable cause Remedy