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14. Troubleshooting
If the problem persists, contact your hearing care professional
for assistance
Causes
Flat battery
Battery not inserted correctly
CROS device switched o
Hearing aid switched o
Indication for low hearing aid battery
Indication for low battery of
CROS device
Moisture on battery of hearing aid or
CROS device
Problem
CROS device not
functioning
Hearing aid plays
two beeps
Hearing aid plays two beeps
followed by a melody
Sound switches on &
o (intermittent)
What to do
Change battery (chapter 1 + 5)
Insert battery correctly (chapter 1 + 5)
Switch CROS device on by completely closing the battery door
(chapter 4)
Switch hearing aid on by completely closing the battery door
(consult the user guide of the hearing aid if necessary)
Change battery of the hearing aid within the next 30 minutes (consult
the user guide of the hearing aid if necessary)
Change battery of the CROS device within the next 30 minutes
(chapter 1 + 5)
Wipe batteries and housing of the hearing aid and the CROS device
with dry cloth
17


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