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14. Troubleshooting
If the problem persists, contact you hearing care
professional for assistance
Causes
Dead battery
Battery not inserted correctly
CROS device switched o
Indication for low hearing
aid battery
Indication for low battery of
CROS device
Moisture on battery of
hearing aid or CROS device
Problem
CROS device not functioning
Hearing aid plays two beeps
Hearing aid plays two beeps
followed by a melody
Sound switches on & o
(intermittent)
What to do
Change battery (chapter 1 + 5)
Insert battery correctly (chapter 1 + 5)
Switch CROS device on by completely closing the battery door
(chapter 4)
Change battery of the hearing aid within the next 30 minutes (consult
the user guide of the hearing aid if necessary)
Change battery of the CROS device within the next 30 minutes
(chapter 1 + 5)
Wipe batteries and housing of hearing aid and CROS device with
dry cloth
16


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