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Problem Possible solution
01 The coffee funnel is
clogged.
Switch off the machine and unplug it. Remove the brew group.
Then open the lid of the pre-ground coffee compartment and
insert the spoon handle. Move the handle up and down until
the clogged ground coffee falls down (Fig. 26). Visit
www.saeco.com/care for detailed video instructions.
03 The brew group is dirty
or not well-greased.
Switch off the machine with the main switch. Rinse the brew
group with fresh water, let it air-dry and then lubricate it.
Consult chapter 'Cleaning the brew group' or visit
www.saeco.com/care for detailed video instructions. Then
switch the machine on again.
04 The brew group is not
positioned correctly.
Switch off the machine with the main switch. Remove the brew
group and reinsert it. Make sure that the brew group is in the
correct position before you insert it. Consult chapter 'Handling
the brew group or visit www.saeco.com/care for detailed
video instructions. Then switch the machine on again.
05 There is air in the water
circuit.
Restart the machine by switching it off and on again with the
main switch. If this works, dispense 2-3 cups of hot water.
Descale the machine if you have not done so for a longer
period of time.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
Remove the AquaClean filter and try again to brew a coffee. If
this works, make sure that the AquaClean filter is prepared
properly before you place it back (see 'Preparing the
AquaClean filter for activation'). Put the AquaClean filter back
into the water tank. If this still does not work, the filter is
clogged and needs to be replaced.
14 The machine is
overheated.
Switch the machine off and switch it back on again after 30
minutes.
Ordering accessories
To clean and descale the machine, only use the Philips maintenance products. These products can be
purchased from your local retailer, from the authorized service centers or online at
www.saeco.com/care.
Maintenance products and type numbers:
-
Descaling solution CA6700
-
AquaClean filter CA6903
-
Brew group grease HD5061
-
Coffee oil remover tablets CA6704
-
Milk circuit cleaner CA6705
-
Maintenance kit CA6707
Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.saeco.com/care. If
15
English
you are unable to solve the
problem, contact the Consumer Care Center in your country. For contact
details, see the warranty leaflet.
14


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