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EN
Problem Tip
Is your PC on? Switch on your PC
Activate your Internet connection
Your telephone does
not work
Another softphone is used. Disable the other softphones than
the one you want to use.
No dialing tone Check your telephone dial mode is on Tone dialing and NOT
on Pulse dialing
No dialing tone / no
ringing
Check your telephone is compatible with other than PSTN
line
Check your Internet provider does not block the VoIP
protocol. Contact your provider
Caller ID not
displayed
Telephone with Caller ID PSTN is not compatible with VOIP
The VOIP software does not send proper information to the
telephone.
Answer machine does
not work
Traditional answering machine may not be compatible with
VoIP
Operator services do
not work
Operator services (Call waiting, call transfer...) are linked to
softphone features
PSTN operator services may not be used
Troubleshooting
11


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