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Warranty and support
If you need information or support, please visit www.philips.com/support or
read the international warranty leaflet.
Frequently asked questions
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in your country.
HOW TO USE / CONNECTING THE UNITS
Question Answer
Why does the power-on
light of the baby unit
not go on when I switch
on the unit?
Perhaps the baby unit is not connected to the mains. Connect the baby unit
to the mains. Then set the on/off switch of the baby unit upwards to the ON
position to establish connection with the parent unit.
Why doesn't the parent
unit charge when I plug
it in?
Perhaps the adapter is not plugged in properly. Make sure the adapter is
plugged into the wall socket properly.
The parent unit may already be fully charged. The battery status light will be
green when the battery is fully charged and the device is connected to the
mains power.
Why doesn’t the baby
unit charge when I plug
it in?
The baby unit does not have a charging function. The baby unit only works
when it isconnected to themains.
Why can’t I establish a
connection?
Why is the connection
lost every now and
then?
Why are there sound
interruptions?
The baby unit and the parent unit are probably close to the outer limits of
the operating range or there is interference from other 2.4 GHz wireless
devices. Try a different location, decrease the distance between the units or
switch off other 2.4 GHz wireless devices (laptops, mobile phones,
microwaves, etc) . It can take up to 10 seconds before the connection
between the units is reestablished.
If the signal is lost, then the parent unit will make a beeping sound (3 quick
beeps every 20 seconds).
The baby and parent unit might be too close to each other, keep them at
least 1.5 meters/ 5 feet away from each other to prevent interference.
What happens during a
power failure?
As the parent unit works on a rechargeable battery, the parent unit
continues to work if the battery is sufficiently charged. However, the baby
unit stops working because it has no rechargeable battery and only works
on a mains power. The parent unit will give a beeping sound to indicate that
the link with the baby unit is lost.
When mains power is restored, the connection between the parent unit and
the baby unit will automatically be established.
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