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Philips SC5371 - VisaPure Advanced Manual

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Troubleshooting
This chapter summarizes the most common problems you could
encounter with the appliance. If you are unable to solve the problem
with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Center
in your country.
Problem Solution
I do not know if
the appliance is
suitable for use
on my skin.
Do not use the appliance on dry, chapped skin,
open wounds, healing wounds, skin recovering
from surgery or if you suffer from a skin disease
or skin irritation, such as severe acne, sunburn,
skin infection, skin cancer, inflammation,
eczema, psoriasis etc. Do not use the appliance
if you are taking steroid-based medication.
The appliance
does not charge.
Consult the chapter ‘Charging the appliance’ for
correct placement into the charging stand. Make
sure the socket to which you connect the
appliance is live. Check whether contact pins on
the appliance are in proper contact with the
contact points in the stand. If you use a socket
in a bathroom cabinet, you may need to switch
on the light to activate the socket. If the charging
light on the appliance still does not light up or if
the appliance still does not charge, take it to
your Philips dealer or the nearest Philips service
center.
The appliance
does not work
anymore.
Make sure that you have pressed the on/off
button properly. Charge the appliance according
to the instructions in this user manual. Verify
whether there is a power failure and if the wall
socket is live. Check if the charging light on the
appliance lights up to make sure the appliance
is charging. If it does not light up or if the
appliance still does not work, take it to your
Philips dealer or the nearest Philips service
center.
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