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Problem Possible cause Solution
The adapter is not
inserted properly
into the wall socket
and/or the small
plug is not inserted
properly into the
appliance socket.
Make sure the adapter is inserted properly into the
wall socket and/or the small plug is inserted properly
into the appliance socket.
The appliance is
defective.
Contact the Consumer Care Centre in your country,
your Philips dealer or a Philips service centre.
I have switched on the
appliance but I cannot
increase or decrease the
light intensity.
The appliance has
to be reset.
To reset the appliance, switch off the appliance and
then switch it on again. If you still cannot adjust the light
intensity, contact the Consumer Care Centre in your
country, your Philips dealer or a Philips service centre.
The ‘ready to ash’ light
does not go on when I
place the appliance on
the skin.
You have not put
the attachment
with safety ring
properly on the
skin.
Place the appliance at a 90° angle onto the skin in such
a way that all contact switches touch the skin. Then
check if the ‘ready to ash’ light is on and press the
ash button.
If this does not work, place the appliance on a part
of your body where it is easy to establish full skin
contact, for example on your lower arm.Then check
if the ‘ready to ash’ light works. If the ‘ready to ash’
light still does not go on when you place the appliance
on the skin, contact the Consumer Care Centre in your
country, your Philips dealer or a Philips service centre.
The safety ring is
dirty.
Clean the safety ring carefully. If you are unable to clean
the safety ring properly, contact the Consumer Care
Centre in your country, your Philips dealer or a Philips
service centre to replace the attachment.
The ‘ready to ash’ light
does not go on when I
place an attachment on
my skin, but the cooling
fan works.
The overheat
protection has
been activated.
When the overheat protection has been activated, the
fan still works. Do not switch off the appliance and let it
cool down for approx. 15 minutes before you continue
to use it. If the ‘ready to ash’ light still does not go on
when you place the appliance on the skin, contact the
Consumer Care Centre in your country, your Philips
dealer or a Philips service centre.
The ‘ready to ash’ light is
green but the appliance
does not produce a ash
when I press the ash
button.
The appliance
needs to be reset.
To reset the appliance, switch off the appliance and switch
it on again. If the ‘ready to ash’ light is green but the
appliance still does not produce a ash when you press
the ash button, contact the Consumer Care Centre in
your country, your Philips dealer or a Philips service centre.
The appliance becomes
warm during use.
This is normal. No action required.
The appliance does not
show light intensity 1
when I switch it on.
The appliance
needs to be reset.
To reset the appliance, switch it off and on again. If the
appliance still does not show light intensity 1, contact
your Customer Care Centre, your Philips dealer or a
Philips Service Centre.
ENGLISH28
28


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