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21
ENGLISH
Behaviour Cause Action
It is impossible to remove
the brew group.
The brew group is incorrectly
positioned.
Close the service door. Turn the machine off and back
on again. Wait for the ‘Ready for brewing’ signal and
then remove the brew group.
The coffee grounds drawer is in place. Remove the coffee grounds drawer before removing
the brew group.
It is impossible to insert the
brew group.
The brew group is not in the idle
position.
Make sure that the brew group is in the idle position as
described in the “7.2.1 Weekly brew group cleaning cycle”
chapter, “Reassembly phase”.
The gearbox is incorrectly positioned. Place the drip tray and coffee grounds drawer in their
proper seats. Close the service door. Turn the machine
on without the brew group. The gearbox goes back
to the correct position. Turn the machine off and put
the brew group in place following the instructions in
the “7.2.1 Weekly brew group cleaning cycle” chapter,
“Reassembly phase”.
Coffee has too little cream
or is watery.
Grinders are set to a coarse position. Adjustthegrindingnenessasdescribedinthe“5.3.3
Ceramic coffee grinder adjustment” chapter.
The blend is not right, coffee is not
freshly roasted or is ground too coarse.
Change coffee blend or adjust the grinding neness
as described in the “5.3.3 Ceramic coffee grinder
adjustment” chapter.
The machine must perform the self-
adjustment.
Brew a few cups of coffee.
Coffee is leaking from the
coffee dispensing spout.
The coffee dispensing spout is clogged. Clean the coffee dispensing spout and its holes using
a toothpick.
Coffee is not hot enough. Cups are cold. Warm the cups with hot water.
The temperature is incorrectly
regulated.
Adjust the temperature as described in the “5.3.4
Brewing temperature adjustment” chapter.
The machine grinds the
coffee beans, but coffee does
not come out.
Water empty. Fill the water tank and prime the circuit again as
described in the “5.2.1 Water circuit priming” chapter.
The brew group is dirty. Clean the brew group as described in the “7.2.1 Weekly
brew group cleaning cycle” chapter.
The circuit is not primed. Prime the circuit as described in the “5.2.1 Water circuit
priming” chapter.
The coffee dispensing spout is dirty. Clean the coffee dispensing spout and its holes using
a toothpick.
The machine must perform the self-
adjustment.
Brew a few cups of coffee.
Coffee comes out slowly. Coffeeisgroundtoonely. Change coffee blend or adjust the grinding as described
in the “5.3.3 Ceramic coffee grinder adjustment” chapter.
The circuit is not primed. Prime the circuit as described in the “5.2.1 Water circuit
priming” chapter.
The brew group is dirty. Clean the brew group as described in the “7.2.1 Weekly
brew group cleaning cycle” chapter.
The machine must perform the self-
adjustment.
Brew a few cups of coffee.
The frothed milk is too cold. Cups are cold. Warm the cups with hot water.
Milk does not froth. The milk carafe is dirty or incorrectly
placed.
Clean the carafe as described in the “7.4.3 Weekly
cleaning of the milk carafe components” chapter, and
insert it in the machine as shown in the “6.2 Milk carafe”
chapter, “Inserting phase”.
The milk carafe dispensing spout has
not been opened correctly.
Check that the milk dispensing spout has been correctly
removed as described in the “6.2 Milk carafe” chapter,
“Start up phase”.
The milk carafe is incompletely
assembled.
Check that all the components have been assembled
correctly, as described in the “7.4.3 Weekly cleaning of
the milk carafe components” chapter, “Reassembly phase”.
The type of milk used is not suitable
for frothing.
Read the “6.3 Milk- and coffee-based preparations”
chapter.
25


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