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35
ENGLISH
35
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked questions or
contact the Philips Saeco hotline in your country.
The contact details can be found in the warranty booklet by-packed sepa-
rately or on www.philips.com/support.
Machine actions Causes Solutions
The machine does not switch
on.
The machine is not connected to
the electric network, or the main
switch is in the “O” position.
Connect the machine to the electric
network and turn the main switch to
the “I” position
The drip tray gets  lled al-
though no water is drained.
Sometimes water is drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is seen as normal machine
behaviour.
The
light lights steadily
The co ee grounds drawer was
emptied with the machine o .
The co ee grounds drawer must
always be emptied with the machine
on.
Co ee is not hot enough. The cups are cold. Preheat the cups with hot water.
Co ee does not have enough
crema. (See note)
The blend is unsuitable, co ee is
not freshly roasted or the grind is
too coarse.
Change co ee blend or adjust the
grinder as explained in chapter Ad-
justing the ceramic co ee grinder.
The machine takes a long
time to warm up or the
amount of water dispensed
is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place. Turn the machine on. Close the ser-
vice door. The brew group automati-
cally returns to the initial position.
The co ee grounds drawer is still
inserted.
Remove the co ee grounds drawer
before removing the brew group.
The machine grinds the
co ee beans but no co ee
comes out.
(See note)
The brew group is dirty. Clean the brew group (“Weekly
cleaning of the brew group chap-
ter).
This might occur when the ma-
chine is automatically adjusting
the dose.
Brew a few cups of co ee as de-
scribed in the chapter “Saeco Adapt-
ing System.
The dispensing spout is dirty. Clean the dispensing spout.
Co ee is too weak.
(See note)
This might occur when the ma-
chine is automatically adjusting
the dose.
Brew a few cups of co ee as de-
scribed in the chapter “Saeco Adapt-
ing System.
37


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