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45
ENGLISH
45
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. The
contact details can be found in the warranty booklet packed separately or
on www.philips.com/support.
Machine actions Causes Solutions
The machine does not turn
on.
The machine is not connected to
the electric network.
Connect the machine to the electric
network.
The drip tray gets  lled al-
though no water is drained.
Sometimes water is drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is a standard operating proce-
dure.
The red
icon is always
displayed on the machine.
The co ee grounds drawer was
emptied with the machine o .
The co ee grounds drawer must
always be emptied with the machine
on. Wait until the
icon is dis-
played before re tting the drawer.
Co ee is not hot enough. The cups are cold. Preheat the cups with hot water.
No hot water or steam is
dispensed.
The hole of the steam wand is
clogged.
Clean the hole of the steam wand
using a pin.
Make sure that the machine is
o and has cooled down before
performing this operation.
The Classic Milk Frother is dirty. Clean the Classic Milk Frother.
Co ee does not have enough
crema.
(See note)
The blend is unsuitable, co ee is
not freshly roasted or the grind is
too coarse.
Change co ee blend or adjust the
grind as explained in the section
Adjusting the Ceramic Co ee
Grinder”.
The machine takes a long
time to warm up or the
amount of water dispensed
is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place. Turn on the machine. Close the ser-
vice door. The brew group automati-
cally returns to the initial position.
The co ee grounds drawer is
inserted.
Remove the co ee grounds drawer
before removing the brew group.
There is a lot of ground co ee
under the brew group.
Co ee is not suitable for auto-
matic machines.
It may be necessary to change the
type of co ee or the co ee grinder
settings.
47


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