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ENGLISH
43
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine. If you are unable to solve the problem with the
information below, visit www.saeco.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. The
contact details can be found in the warranty booklet packed separately or
on www.saeco.com/support.
Problem Possible Cause Solution
The machine does not turn
on.
The machine is not connected to
the power source.
Connect the machine to the power
source.
Coee is not hot enough. The cups are cold. Preheat the cups with hot water.
No hot water or steam is
dispensed.
The hole of the steam/hot water
wand is clogged.
Clean the hole of the steam/hot
water wand using a pin.
Make sure that the machine is o
and has cooled down before per-
forming this operation.
Pannarello is dirty (if supplied). Clean the Pannarello.
Espresso does not have
enough crema (see note).
The coee blend is unsuitable,
the coee is not freshly roasted or
the grind is too coarse.
Change coee blend or adjust the
ceramic coee grinder as explained
in the Adjusting the Ceramic Coee
Grinder section.
The machine takes a long
time to warm up or the
amount of water dispensed
from the hot steam/hot
water wand is too small.
The machine water circuit is ob-
structed by limescale build-up.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place. Turn on the machine. Close the ser-
vice door. The brew group automati-
cally returns to the correct position.
The coee grounds drawer is
inserted.
Remove the coee grounds drawer
before removing the brew group.
The brew group cannot be
inserted.
The brew group is not in the o
position.
Make sure that the brew group in
the o position, as described in
the “Weekly Cleaning of the Brew
Group chapter.
The gearbox is not in the correct
position.
Insert the drip tray and the coee
grounds drawer. Close the service
door.
Turn on the machine without insert-
ing the brew group. The gearbox re-
turns to the correct position. Turn o
the machine and reinsert the brew
group as described in the “Weekly
Cleaning of the Brew Group chapter
45


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